Commercial Underwriting: Team Lead
4 months ago
**Job Purpose**:
**Responsibilities**:
- Accountability of, and management of, team member performance - including setting/communicating clear goals to achieve business objectives
- Ensure attainment of key operational metrics e.g. SLA adherence, utilization, abandoned calls, rework
- Optimize processes and systems used by the CL Underwriting team
- Identify opportunities for continuous improvement (people, processes, systems)
- Support execution of operational plans
- Achieve organic growth targets
- Achieve conversion ratio targets
- Support retention of existing business
- Reporting - team performance, general Underwriting aspects
- Management of client complaints, analysis of root cause, and implementation of corrective actions
- Execution of Underwriting tasks e.g. quotes, amendments, renewals
- Identify training needs of team members and execute on filling knowledge gaps
- Regular One on One Discussion with Team Members
- Liaising between team members and Management
**Requirements**:
- Matric
- NQF Level 4 - Full qualification (short-term insurance) as set by regulation
- Regulatory Examination Level5 successfully completed
- Minimum 8 years’ working experience within an Insurance Company
- Minimum 5 years’ commercial underwriting experience
- In depth knowledge of commercial products (relevant to STA product suite)
- Demonstrated leadership ability
- Identified/lead continuous improvement within an Underwriting area
- Ability to analyze and interpret data to manage the team, and identify opportunities for improvement
- Analytical skills
- Solution driven
- Ability to motivate team members
- Time management
- Adaptable to change
- Conflict management skills
- Experience with workflow systems - use and improvement
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