Process and Systems Manager

2 weeks ago


Parktown, South Africa Rand Mutual Assurance Full time

**THE JOB AT A GLANCE**

As the Process and Systems Manager, you will be reporting into the Head of QA. You will be responsible for leading, managing, and deploying process change programs across the Group in order to provide end to end solutions, establishing an approach and methodology through which business process management can be driven throughout respective business units, to improve operational efficiency and effectiveness. You will also be responsible for collaborating with Exco and Manco on the strategic intent of RMA, aligning the business architectural landscape to ensure effective and efficient business value streams, optimal integration of processes, people and technology by analysing, researching, designing, recommending and implementing innovative and cost-efficient business processes across the Group through effective leadership of a cross-functional team.

**WHAT WILL YOU DO?**

**Process Architecture and Business Optimisation**
- Establish RMA Process Architecture in line with business operating model, by defining decomposition levels across business areas.
- Establish RMA Process Taxonomy by defining process classification, and review periods, to meet operational, compliance, risk and quality management requirements.
- Support the strategic Business Process Management compilation and execution across the Group, in line with the QA Framework, for business efficiency to improve customer and stakeholder experience.
- Confirm process hierarchies defined across the Group, translating those into the Group operational value chains to ensure alignment and seamless synergies between and across the teams, across the Group.
- Compile and implement standardized business process improvement and re-engineering methodologies, in line with the QA framework, for continual improvement.
- Lead and guide the team in business process improvement initiatives aimed at improving efficiencies and operational effectiveness across the Group.
- Assist the team in performing business diagnostics to assess process maturity levels, putting plans in place for maturity improvement.
- Ensure that processes and procedures as well as system designs are integrated into single business solutions.
- Provide input into the documentation, formalization and validation of conceptual designs proposals that define best scenarios to respond to customer needs and expectations.
- Facilitate and integrate process design, improvement and maintenance amongst role players across the Group.
- Proactively participate in business efficiency improvement forums and play an active role in process change initiatives by assessing and recommending the feasibility of change requests received.

**Understand existing systems and business models to support business needs and requirements**
- Liaise with Exco and Manco to identify, assess, and document business requirements.
- Approve potential solutions for both technical and business suitability, in line with the QA Framework.
- Strategise new solutions based on business requirements, for improved efficiencies that will improve customer experience.

**Research and Innovation**
- Proactively identify opportunities to improve current solutions and processes through automation, in line with the QA Framework.
- Provide expertise and share best practices regarding Process Improvement tools, methodologies, and team leadership, embedding quality assurance in line with the QA Framework, compliance and legislative requirements, technology innovation, and governance, ensuring adherence to methodologies and standards by all contributors.
- Engage with technology partners for technology related matters
- hardware, software, infrastructure and support.
- Benchmark RMA technologies, practices and operating models in comparison to best practice.
- Promote and develop a culture of continuous improvement across the Group, for an improved customer experience.
- Attend seminars, conferences and public invitations related to process improvement methodologies, technology, system engineering and industry related topics.
- Actively participate in industry forums
- industrial engineering, Lean Six Sigma best practice discussions to keep abreast of industry trends.

**Team Management**
- Motivate, lead and coach the Process and Systems Engineering team to support business requirements towards achieving goals and targets
- Consult and strategise with business unit leaders to achieve goals and targets
- Pursue team’s development to continually improve skills and personal effectiveness, acknowledging strengths and areas of improvement, and the implementation of their personal development plans
- Mentor and coach cross functional teams in approved methodologies, best practise and problem-solving skills for continual improvement
- Foster a culture of collaboration, teamwork and continuous improvement within the team and across the Group
- Adhere to the RMA values and polices and consistently behave in an honest and ethical way


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