German Email Support Specialist

3 months ago

Cape Town, South Africa PartnerHero Full time

**Role Details**

Contract Duration: Temporary contract - 10/7/24 through 1/31/25
Work type and Location: Remote
Work schedule: Standard working hours, weekdays (occasional weekend day)

**About Us**
A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.

**The Role**

PartnerHero is looking for talented folks to join our Customer Support in French and English teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many Partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you’ll have the support you need to develop and grow your career.

**What You’ll Do**:

- Able to handle different levels of customer inquiries ranging from order and product inquiries to basic technical troubleshooting
- Meeting customer service KPIs defined by the Customer Happiness Manager (i.e. response time, etc.)
- Consistently achieving individual and departmental goals
- Showing a strong comprehension of all policies and procedures
- Resourceful by working cross-functionally to solve complex customer inquiries
- Closing the feedback loop by sharing valuable customer insight across all departments
- Collaborating and being proactive in sharing feedback about necessary changes and updates that will help improve the customer experience
- Showing strong comprehension of software and systems used, and ability to navigate across multiple platforms when assisting customers
- Handling other ad hoc requests as communicated by the Customer Happiness Manager

**What We Expect From You**:

- 1+ years of experience in a customer service role.
- Experience working within the consumer goods, toys, or electronics industries is a plus
- Excellent English and German skills; written and verbal skills are a must
- Experience with Zendesk (or related) is a plus
- Organized and capable of managing time with colleagues in different time zones
- An extremely friendly person who loves interacting with people, who is always calm, cool, and collected
- Critical thinker who will use all resources to arrive at the best solution for the customer and brand
- Proactive and collaborative
- Active listener who is a determined problem solver
- Ability to learn and adapt quickly to new systems and software

**Company Culture Is At Our Core**
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.
- Care for others - Cooperate, empathize, and seek opportunities to put each other first.
- Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
- Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
- Take ownership - Doing the right thing should come naturally.
- Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

**PRIVACY NOTICE**

To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

tOgjn881Sz

  • German Language Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    We are seeking a highly skilled German Language Support Specialist to join our team at Jai Search Consultancy. As a German speaking consultant, you will be responsible for providing exceptional customer support services to clients via email and chat.Your primary objective will be to respond promptly to customer queries, provide accurate information,...

  • German Service Consultant

    3 weeks ago

    Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    Customer Support SpecialistWe are seeking a skilled and professional German-speaking customer support specialist to join our team at Jai Search Consultancy.About the Role:This is a full-time position with working hours from 09:00 to 18:00, Monday to Friday.The successful candidate will provide exceptional customer service to clients via telephone, email, and...

  • German Service Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    Job Title: German Service SpecialistWe are seeking a highly skilled German Service Specialist to join our team at Jai Search Consultancy. As a German Service Specialist, you will be responsible for providing top-notch customer service to our clients in the German language.Key Responsibilities:Responding to Customer Inquiries: You will respond to customer...

  • German Service Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    We are seeking a highly skilled German Service Specialist to join our team at Jai Search Consultancy.The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to converse fluently in German (C1 level). This role involves providing top-notch customer service to clients via telephone, email, and live chat,...

  • German Service Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    About the RoleWe are seeking a highly skilled and fluent German-speaking customer support specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients via phone, email, and live chat.Key Responsibilities:Respond to customer inquiries in a timely and professional...

  • German Fashion Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Fempower Personnel Full time

    Fempower Personnel is currently seeking a German Fashion Support Specialist to join our team. This role will involve providing top-tier customer service for a renowned fashion brand from Germany.Key Responsibilities:Customer Support: Deliver exceptional service by managing customer interactions, including orders, emails, calls, complaints, and...

  • Administrative Support Specialist

    7 days ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    About the RoleWe are seeking a highly organized and resourceful Administrative Support Specialist to join our team. As a Senior Office Support, you will play a pivotal role in ensuring smooth day-to-day operations and supporting our team with both administrative tasks and direct client interactions.Job OverviewThis is an ideal opportunity for someone who is...

  • Customer Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Fempower Personnel Full time

    Fempower Personnel is seeking a highly skilled and motivated Customer Support Specialist to join our team in Cape Town.Job SummaryWe are looking for an individual with excellent customer service skills, fluent German language proficiency, and experience in the travel industry. The ideal candidate will have a strong understanding of airline industry knowledge...

  • Customer Service Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    Job Title: Customer Service Specialist - German LanguageAbout Us:Jai Search Consultancy is a leading recruitment agency specializing in finding top talent for our clients. We are currently seeking a highly motivated and skilled CUSTOMER SERVICE SPECIALIST to join our team.Responsibilities:We are looking for a professional who can provide exceptional customer...

  • Senior German Language Support Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    We are seeking a skilled and experienced Senior German Language Support Specialist to join our team at Jai Search Consultancy. This is an exciting opportunity for a motivated individual to provide exceptional customer service to our clients.The ideal candidate will have excellent communication skills in both German and English, as well as a strong background...

  • German Language Customer Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Company Overview">We are a dynamic company that specializes in providing innovative solutions to enhance the customer experience for global brands.Our services support the full lifecycle of our clients' digital transformation journeys, enabling them to embrace next-generation digital technologies and deliver better business outcomes.Salary: R24 000 per month...

  • Technical Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Datafin Recruitment Full time

    About the RoleWe are seeking a skilled and enthusiastic Technical Support Specialist fluent in German to join our team. A qualification in IT or a related technical discipline is preferred, along with 2-3 years of experience in a support role, ideally with a technical focus.

  • Tech Support Specialist for German-Speaking Hoteliers

    3 weeks ago

    Cape Town, Western Cape, South Africa Initiate International Full time

    Overview:We're seeking a highly skilled Tech Support Specialist to join our team at Initiate International. As a German-speaking Customer Support Consultant, you'll play a vital role in ensuring the success of our clients in the hotel industry.About the Role:This is an exciting opportunity to work with a fast-growing international company that's...

  • German Concierge Specialist

    6 months ago

    Cape Town, South Africa Rhino Africa Full time

    German Concierge Specialist Rhino Africa is the World’s Most Awarded Safari Company and has been planning tailor-made luxury safaris to Southern Africa, East Africa and the Indian Ocean Islands since 2004. We've welcomed over 200,000 delighted guests from all across the globe, and reaped many awards along the way too.  But it's not all thrills and...

  • German Speaking IT Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    Job Description for German Speaking Support AnalystKey AccountabilitiesWe are seeking a highly skilled German speaking support analyst to join our dynamic team. As a German speaking support analyst, you will be responsible for providing remote 1st/2nd line technical IT support to our clients. Your primary goal will be to troubleshoot and resolve hardware and...

  • Dedicated German Language Customer Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Customer Service Role in Cape TownWe are seeking a skilled German language customer support specialist to join our team in Cape Town. As a customer-focused professional, you will be responsible for providing exceptional service to clients via phone, email, and chat.About the CompanyOur client is a leading provider of innovative solutions that enhance the...

  • German Speaking Airline Customer Service Specialist

    8 months ago

    Cape Town, South Africa Language Recruiters Full time

    Are you ready to embark on a thrilling career adventure with one of the world’s leading international airlines? We’re seeking a dedicated** German speaking Airline Customer Service Specialist** to join their team in **Cape Town, South Africa** and help them provide exceptional service to their passengers. If you’re passionate about travel, customer...

  • Technical Support

    3 weeks ago

    Cape Town, South Africa Datafin Recruitment Full time

    ENVIRONMENT: A Germany-based company focused on innovation-driven growth is seeking a skilled and enthusiastic Technical Support Specialist fluent in German to join their Cape Town based team. A qualification in IT or a related technical discipline is preferred, along with 2-3 years of experience in a support role, ideally with a technical focus....

  • Senior German Language Training Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Black Pen Recruitment is seeking a highly skilled Senior German Language Training Specialist to join our team. The successful candidate will be responsible for conducting German language training sessions for individuals or groups.About the RoleThis full-time position is based in Cape Town and offers a competitive salary of approximately R 250,000 per...

  • German Payroll Specialist

    6 months ago

    Cape Town, South Africa SET Recruitment Consultants Full time

    **German Payroll Specialist** **Location**: Remotely **Employment Type**: Full-Time **About the Position**: Set Consulting is on the lookout on behalf of a leading firm in human capital management, who is seeking a motivated Payroll Specialis to join their team remotely or anywhere. in Germany. In this role, you will be responsible for acceptance,...