Quality Improvement Advisor: Mosaic

7 months ago

Johannesburg, South Africa AJ Personnel Full time

**Main purpose of the job**:

- Responsible for oversight, technical guidance, mentorship, and capacity building to CATALYST QI teams, coaches, and provincial stakeholders

**Location**:

- **Blackwood, Johannesburg**

**Key performance areas**:

- Work with DOH stakeholders, WRHI Catalyst teams, and other stakeholders to launch and implement Quality Improvement activities and collaboration within supported districts
- Host a 2-day charter meeting for the quality improvement collaborative
- Leverage existing or support establishment of facility QI structures to support QI collaborative implementation
- Support facility QI coaches with QI training to implement QIPs
- Train mentor and support implementation plans using tools, SOPs, and other related program documents for effective implementation of QI according to study objectives and targets
- Provide onsite and virtual mentorship on a PDSA-based model to identify gaps, implement suggested QI strategies, document changes, and test their impact during specific action periods
- Coordinate the work of QI coaches and facility QI teams to ensure proper implementation of QI activities, including QI coaching visits and ensuring compliance with QI processes
- Support coaches and teams in continuous learning and improvement to increase and improve PrEP initiation service provision among eligible clients
- Collaborate with key stakeholders to leverage learning sessions at the national and regional levels (through the CATALYST cross-country PrEP Exchange platform) that will provide the opportunity for teams to share their experiences (supported by monitoring data) and to learn about best practices and how they can be replicated
- Manage and maintain relationships with external and internal stakeholders including DoH, donors, implementing partners, WRHI, and other stakeholders for Catalyst study QIC
- Maintain communication and coordination with the Catalyst QI teams to ensure QI programmes reporting and sustainability at relevant levels
- Participates in relevant stakeholder meetings if required by district fora
- Support development and updates of QI training materials for the effective transfer of skills in the area of QI to the Catalyst facility staff and QI coaches
- Identify QI training and mentorship needs of Catalyst facility QI teams
- Provide blended training, mentorship, and coaching to ensure ongoing transfer of knowledge, skills, and competency in the area of QI priorities
- Implement learning collaboratives and reviews to ensure the transfer of knowledge and development of skills in QI
- Ensure data collection, analysis, learning, and knowledge management from the Collaborative to support CATALYST
- Ensure all QI-related data collection is conducted as per protocol (QI reports, user surveys, provider surveys, run charts)
- Coordinate and participate with M&E staff for indicator development, data collection activities, Standard Operating Procedures (SOP) development, data quality assurance policies and procedures, and data review and analysis
- Oversee QI data collection, and QI data analysis, provide QI feedback to site staff, and improve site performance based on the analysis and assessment indicators
- Jointly develop a knowledge management context for QI briefs every 6 months with coaches and other team members
- Support conducting and documenting data patient feedback system and form semiannual Experienced -based co-design
- Present improvement data and story to stakeholders and QI faculty
- Assist in strategic planning and work plan development for QI activities
- Contribute to the development of work plans, quarterly and annual reports, and any other reports required by MOSAIC
- Document QI training, QI Collaborative activities, and technical assistance activities, and prepare QI-related data for presentation to a diverse range of audiences
- Present QI data in dissemination venues
- Produce and disseminate technical reports, guides, manuals, success stories, and other written materials
- Travel to support country-level activities
- Work collaboratively with MOH, relevant MOSAIC points of contact, and other stakeholders to support mechanisms for regular engagement with national and subnational decision-makers, site managers, health care providers, youth and community advisory group representatives, and civil society representatives involved in CATALYST through learning sessions conducted three times per year
- Collaborate with Lab and Pharmacy personnel and QI leads to oversee the management of HIV testing commodities and PrEP products
- Participate in QI faculty meetings and provide regular country-level updates
- Maintain relationships with stakeholders and partners
- Participate in the regional PrEP Exchange, organized for members of each country’s QI collaborative
- Take ownership and accountability for tasks and demonstrate effective self-management
- Follow through to ensure that quality and productivity standards of own work are consistently

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