Quality Assurance Officer
1 day ago
Johannesburg, Gauteng - Sales
Quality Assurance Officer ( Call Centre) JB1833
Johannesburg
R7000 - R9000 per month
The QA ensures that all advisors use the same script, aftercall procedures and accountability standard. QA will periodically review sales data, customer surveys and call logs. They will use the information to ensure that company sales and service goals are in alignment with quality standards.
Educational Requirements:
Grade 12
Data capturing and administration
Previous experience working in administration/QA
Excel proficiency
Duties and responsibilities:
Complete all administrative duties including
Interpret and implement quality assurance standards
Evaluate adequacy of quality assurance standards
Devise sampling procedures and directions for recording and reporting quality data
Provide feedback on adhoc non-sales feedback requests
Distribute QA report at the end of each shift to the National Sales Manager
Distribute MTD and YTD QA reporting to the National Sales Manager
Investigate customer complaints and non-conformance issues
Collect and compile statistical quality data
Analyse data to identify areas of improvement in the quality system
Develop and recommend and monitor corrective and preventive actions
Prepare reports to communicate outcomes of quality activities
Identify training needs and organize training interventions to meet quality standards
Coordinate and support on-site audits conducted by external providers
Evaluate audit findings and implement appropriate corrective actions
Monitor risk management activities
Responsible for document management systems
Assure ongoing compliance with quality and industry regulatory requirements
-
Quality Assurance Officer
2 weeks ago
Johannesburg, South Africa Pronto Labour Team Full time**QUALITY ASSURANCE OFFICER -**: - Degree in Quality, Engineering, Commerce **OR** Chemistry - Minimum 2-3 Years' experience in Production or Manufacturing (Preferably explosives Manufacturing) - Knowledge of ISO 9001 and Quality Tools and Techniques preferable - Internal Auditor ISO 9001 - Appropriate ISO Quality Qualification and accreditation or...
-
Quality Assurance Officer
1 week ago
Johannesburg, South Africa Pronto Labour Team Full time**Quality Assurance Officer**: - Degree in Quality, Engineering, Commerce or Chemistry - 2-3 year's experience in Production or Manufacturing **Preferably explosives** **Manufacturing**) - Knowledge of ISO 9001 and Quality tools and Technicals - Internal Auditor IS) 9001 - Appropriate ISO Quality qualifications and Accreditation or Quality...
-
Academic Quality Assurance Officer
7 months ago
Johannesburg, South Africa Educor Full time**Academic Quality Assurance Officer (JB4108)**: Randburg, Johannesburg, Gauteng - Education **Academic Quality Assurance Officer (JB4108)** **Randburg** **Market Related** The Quality Assurance Officer is entrusted with championing the highest standards of educational excellence, aligning with national quality assurance frameworks. This role is integral...
-
Quality Assurance Officer
7 months ago
Johannesburg, South Africa MNA Recruitment Full timeA global pharmaceutical company has a vacancy for a Quality Assurance Officer. **Job Purpose**: - To ensure that the Group quality systems are in compliance to local regulations and are aligned to Quality Directives: - Responsible for the overall management of Change Controls within the Group, - Assist Senior QA Manager with the rollout of Training Plans...
-
Quality Assurance Officer
2 weeks ago
Johannesburg, South Africa Unique Personnel Full time**Job Number** 66383 **Job Type** FT Contract **Job Title** Quality Assurance Officer **Computer Skills** MS Excel,MS Office,MS PowerPoint,MS Word,ISO 14385 **Industry** Pharmaceutical - Healthcare **City** Johannesburg (Incl. Northern Suburbs) **Province** Gauteng Fixed Term Contract (3 months) Reporting to Managing Director Job Purpose: To...
-
Quality Assurance Officer
1 day ago
Johannesburg, South Africa ADvTECH Support Office Full time**Overall Job Purpose** The purpose of this role is to plan, execute, monitor, develop & document all aspects pertaining to quality assurance and accreditation compliance for Capsicum Culinary Studio. **Core Functions**: - Implementing, developing, reviewing and improving the quality management function aligned to CCS accrediting bodies and partners. -...
-
Quality Assurance Officer
7 months ago
Johannesburg, South Africa The Recruiters Full timeOur client is one of the largest demolition and bulk earthworks contractors in Southern Africa. Due to their exponential growth they currently have a vacancy for a Quality Assurance Officer. Core function of the role: To ensure that everything from raw materials to finished products meet quality standards specified in the contract documentation. To also...
-
Quality Assurance
7 months ago
Johannesburg, South Africa Quantanite Full timeQuantanite is looking for a Quality Assurance individual to assist in championing the need for continuous improvement by analyzing data and measuring and driving high performance, through Quality initiatives, report on the Quantanite quality Standards and performance data to operations and evaluate contact centre agent quality in line with the Quantanite...
-
Quality Assurance
1 week ago
Johannesburg, South Africa AV Group South Africa Full timeWe are looking for a Quality Assurance professional to join an international team in the tech industry. The role responsibilities include c conducting tests and inspections, writing scripts, identifying production, process, or product issues, and presenting solutions. Our requirements: - Proven experience working in a similar role within the tech industry,...
-
Quality Assurer
2 months ago
Johannesburg, South Africa FirstRand Full timeJob Description To facilitate quality delivery and ensure adherence to quality standards across various business segments. To ensure implementation of identified quality methodologies and improvement initiatives. Hello Future Quality Assurer, Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services...
-
Quality Assurance
7 months ago
Johannesburg, South Africa Adcorp Holdings Full time**Synopsis** Our client is in search of a talented and dedicated **Quality Assurance Professional** to join their team. If you are passionate about maintaining the highest standards of quality and ensuring compliance with industry regulations, we want to hear from you! **Qualification and Experience** - Must possess a suitable tertiary qualification in...
-
Quality Assurance Manager
1 week ago
Johannesburg, South Africa Lakwema Consulting Full timePurpose: They will be the technical expert and lead for activities related to strengthening Quality Assurance (QA) and Quality Improvement (QI) support services rendered by Our company. Key Accountabilities (included but not limited to): Set and guide standards which will form the foundation of quality assurance and quality improvement across all our...
-
Quality Assurance Editorial Officer
2 weeks ago
Johannesburg, South Africa Training Force Full timeInherent requirements: - Matric - Diploma and/or Degree - 2 to 3 years working experience in administration within a training and project management environment - Advanced computer literacy skills Duties and responsibilities: - Maintain existing training /course materials and ensure curriculums are updated and valid as per the relevant legislation -...
-
Quality Assurance Manager
2 months ago
Johannesburg, South Africa Chart Industries Full timeQuality Assurance Manager **Location**: Johannesburg, Gauteng, South Africa, 2091 **Company**: Chart Industries **_Ensuring Chart’s Success _** Howden, a Chart Industries Company, is a global leader in air and gas handling products, services, and solutions. Howden’s core focus is on providing quality solutions for air and gas handling and has over a...
-
Quality Assurance Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa TalentCru Full timeAn exciting opportunity has arisen for a Quality Assurance Specialist at TalentCru in the Western Cape. This role offers a challenging and rewarding career path for an experienced professional in the field of quality assurance, health, safety, and environmental management.The SHEQ Officer will be responsible for coordinating the implementation, maintenance,...
-
Junior Quality Assurer
7 months ago
Johannesburg, South Africa RecruitAGraduate Full time**Job Information**: Job Opening ID ZR_1481_JOB Hours of work Full-time Location Type In Office Industry Construction Salary R15 000 depending on experience Remuneration Term Per Month Province Gauteng City Johannesburg Country South Africa - Responsibilities: Quality Control: - Conduct thorough inspections at various stages of kitchen renovation...
-
Manager, Quality Assurance
2 months ago
Johannesburg, South Africa ICON Plc Full timeManager, Quality Assurance - Home or Office - Bulgaria, Poland, South Africa ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development The Q&C Manager role...
-
Manager, Quality Assurance
2 months ago
Johannesburg, South Africa ICON Plc Full timeManager, Quality Assurance - Home or Office - Bulgaria, Poland, South Africa ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development The Q&C Manager role...
-
Quality Assurance Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Easy Recruit SA Full time**Job Summary:**We are seeking a Quality Assurance Specialist to join our team at Easy Recruit SA. The successful candidate will have a strong background in quality assurance, with experience in inspecting food products and ensuring compliance with regulatory standards.**Responsibilities:**Conduct regular inspections of food products to ensure compliance...
-
Quality Assurance Manager
2 weeks ago
Johannesburg, South Africa Afro Miaki Group Full timeTechnology Strategy & Innovation Assist in defining and drives the execution of the Quality Assurance Strategy. Setup and define the Quality regulations for products, services, processes and people orientated solutions within the company. Application of creative and analytical methods to design and enforce quality controls in order to maintain both the...