IT Service Desk Team Lead

**JOB ADVERTISEMENT: SERVICE DESK ANALYST [SASOL TEAM]** **Reporting Line**: Service Desk Manager **Working Hours**: 08h00am - 17h00pm (Monday - Thursday),08h00am - 16h30pm (Friday). May be required to work overtime when needed. **Purpose**: The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with the company's...

**AVI LIMITED** is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods,...

**SERVICE DESK/CALL CENTRE INDUSTY** **CAPE TOWN** **Purpose**: To create a leadership position to manage the company’s Service Desk operations. **Responsibilities**: - Implementing and managing change - Developing, implementing, and reviewing core responsibilities and tasks - Improving performance by raising efficiency and improving available tools to...

SERVICE DESK / CALL CENTRE INDUSTRY CAPE TOWN **Purpose**: The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with Service Desk operations. **Minimum requirements**: - Matric - Analysis experience (1 year) - Data management knowledge **Responsibilities**: - Customer Service o Remain courteous, tactful, honest...

Closing Date 2023/03/15 - Reference Number SHO230308-5 - Job Title Service Desk Agent III - Job Type Permanent - Location - Country South Africa - Location - Province Western Cape - Location - Town or City Cape Town - Purpose of the Job To timeously and effectively respond to electronic IT user queries through the receipt and logging of incidents reported...

**Purpose of the Job**: To timeously and effectively respond to electronic IT user queries through the receipt and logging of incidents reported by users and the co-ordination of rapid and appropriate responses to restore the IT services as quickly as possible, with the least impact on the Business Operations. Able to Manage a set group of Service Desk...

3years - Assisting with writing, editing, and revising training manuals for new and updated software and hardware - Providing technical assistance for questions and problems - Diagnosing and identifying system errors and other issues - Following up with customers to ensure full resolution of issues - Requesting feedback and/or monitoring calls and other...

SERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role.Key Responsibilities-Receive, log, validate and diagnose client requests,...

**Reference Number** - 15929 **Closing Date** - 2023-03-24 **Location** - Cape Town Northern **Position Type** - Temp / Contract **Job Title** - TSD: Service Desk **Availability / Start Date** - 1 April 2023 **Synopsis** - Curro is a warm and welcoming place to work. It is a place where you can contribute to the lives of children and see them grow into...

**Job Advert Summary**: To assist the IT department by providing user administration support to all regional end users and office staff on desktop, cloud, and network account management as well as to administer the organization’s help desk ticketing software and triage and assign tickets and advise customers of the consequent solution. **Minimum...

We are hiring an ambitious Service Desk Manager, the role is suitable for a high-energy achiever, executor, leader, planner, and communicator with a genuine desire to help others and an aptitude for getting things done in the smoothest, accurate and fastest way. The Service Desk Manager will support the respective teams, be a single point for escalation and...

**IT Operations Manager/Service Desk Manager** **Cape Town, Remote R43 000- R50 000pm** UK based MSP (managed service provider) that is passionate about its people and doing good in the community and genuinely reducing their environmental impact seeks a like-minded, client-centric IT Operations Manager/Service Desk Managerto manage their tech team and...

SERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role.Key Responsibilities-Receive, log, validate and diagnose client requests,...

SERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role.Key Responsibilities-Receive, log, validate and diagnose client requests,...

SERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role. Key Responsibilities-Receive, log, validate and diagnose client requests,...

First line IT service desk and support agent who is responsible to receive and log all requests and incidents reported by users accurately and efficiently as per the agreed process in a way that provides the user with a positive experience of IT. **Duties and Responsibilities** All incidents to be managed promptly by answering of inbound telephone calls -...

Role Purpose:The Facilities Service Coordinator will be responsible for the compliance of Contracts with Vendors and the Service level Agreements with internal and external Stakeholders, including customer service interactions, reports, and repairs. They will provide the highest level of Excellence with a sales-minded attitude while developing lasting,...

Role Purpose: The Facilities Service Coordinator will be responsible for the compliance of Contracts with Vendors and the Service level Agreements with internal and external Stakeholders, including customer service interactions, reports, and repairs. They will provide the highest level of Excellence with a sales-minded attitude while developing lasting,...

**Reference Number** - 15966 **Closing Date** - 2023-03-24 **Location** - Cape Town Northern **Position Type** - Permanent **Job Title** - Service Desk Operator (Agent) **Availability / Start Date** - 1 April 2023 **Synopsis** - Curro is a warm and welcoming place to work. It is a place where you can contribute to the lives of children and see them...

Job Description**Main purpose of the job** To assist the IT department by providing user administration support to all regional end users and office staff on desktop, cloud, and network account management as well as to administer the organization’s help desk ticketing software and triage and assign tickets and advise customers of the consequent...