Work From Home Bilingual German

4 months ago


Johannesburg, South Africa Callnovo Full time

Callnovo is a professional Contact Center. We are seeking experienced Tech Support agents for different account, from Tier 1 to Tier 4. Join us to start your remote journey, work with a long-term campaign with good payment.

**Role and Responsibilities**:

- Offering technical support efficiently. Conduct remote sessions to diagnose and resolve technical problems.
- Utilize diagnostic skills to troubleshoot technical issues and provide comprehensive solutions.
- Escalate identified issues to the appropriate teams or supervisors.
- Actively participate in service improvement initiatives.

**Qualifications**:

- B2+ level proficiency in German; English proficiency to support interviews, training, and daily communication.
- At least two years of online support experience.
- Familiarity with CRM systems is required.
- For Tier 2 - Tier 4 position, strong troubleshooting skills and the ability to research solutions for complex technical issues
- Experience in e-commerce is preferred.
- Must have a reliable home office setup with a stable internet connection.
- Excellent organizational, multitasking, and communication skills.

**Additional Information**:

- Stable Long-Term Opportunity
- Work-from-home flexibility
- 8-9 hours per day, 5 days a week
- Willing to support rotate shift

Pay: R20 000,00 - R50 000,00 per month

Application Question(s):

- How Proficient of your German language? Are you confident to provide voice support to German-speaking customer?
- Do you have any Call Center or Online tech support experience? How many years?
- From Tier 1 to Tier 4 tech support, which level are you in?
- Do you have experience to support multiple channels? What is the average volumn you can handle per day?


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