Hotel Duty Manager

1 day ago


Durban, South Africa Marriott International, Inc Full time

**Job Number** 24100695

**Job Category** Rooms & Guest Services Operations

**Location** Protea Hotel Durban Umhlanga, Protea Mall, Corner Lighthouse and Chartwell Drive, Durban, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Promote staff engagement and team work to provide optimum service so that guest needs are met in the Rooms and Food & Beverage operations. Within Food and Beverage operations: Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs. Within Guest Services and Rooms operations: Inspect public areas, restrooms, fitness center, pool area, offices and service areas after being cleaned by Housekeeper to ensure quality standards are met. Arrange turndown for VIPs/any package inclusive rates, etc. Communicate additions or changes to the assignment sheets to staff (e.g., Housekeeping) as they arise throughout the shift. Monitor the notations in MARSHA and clear all exceptions. Keep records of Marriott Rewards enrollments and Front Office incentive programs. Review and maintain all Market Rate Codes. Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Process guest check-ins and promote room up-sales. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Must have minimum 2 years hotel operations experience

Supervisory Experience: Must have minimum 2 years hotel operations experience with managing staff

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.


  • Duty Manager

    3 weeks ago


    Durban, South Africa HotelJobs.co.za Full time

    Exciting Opportunity: Duty Manager for a Premier 4_ Hotel in Durban!_* **Position**: Duty Manager **Location**: 4* Hotel, Durban Are you a seasoned hospitality professional ready to lead and inspire a dynamic team? We’re seeking a dedicated Duty Manager to oversee operations at a prestigious 4-star hotel in Durban. If you have a passion for excellence...

  • Duty Supervisor

    4 weeks ago


    Durban, South Africa Bayside Hotel Group Full time

    Oversee daily operations of the hotel, including front desk activities, room assignments, and guest services to ensure guests satisfaction. - Manage and schedule staff across various departments such as housekeeping. - Implement and enforce hotel policies and procedures to maintain operational standards and compliance with regulatory requirements. - Handle...

  • Duty Manager

    3 weeks ago


    Durban, South Africa HotelJobs.co.za Full time

    KENDRICK RECRUITMENT is seeking for an experienced hotel Duty Manager for a stunning 4* Hotel in Durban. The position is available immediately. The duty manager reports into the relevant department heads on any particular shift. The Duty Manager is the liaison between all departments, namely: Food and Beverage, Accommodation, and Front of House. The duty...

  • Duty Manager

    4 weeks ago


    Durban, South Africa HotelJobs.co.za Full time

    Unlock Your Career Potential in Hospitality! Kendrick Recruitment is delighted to present an exciting opportunity for a dedicated and dynamic professional to join a thriving 4* Hotel in the heart of Durban. We are currently seeking a passionate individual for the role of Duty Manager. Why This Company? - Join a renowned 4* Hotel, where dedication meets...

  • Duty Manager

    1 week ago


    Durban, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is searching for a dedicated and experienced Duty Manager to join our dynamic team. The Duty Manager will primarily oversee the Front Desk operations, ensuring the smooth and efficient running of our hotel during. This key position plays a vital role in maintaining high standards of guest service and hotel security while supporting the...

  • Hotel Duty Manager

    4 weeks ago


    Durban, South Africa Dynamic Outlook Full time

    A well known hotel on Durbans beachfront is looking for an organized and enthusiastic duty manager to join their team. You must enjoy working in a fast-paced, collaborative environment. You will be responsible for leading your team to success and ensuring all work processes flow efficiently in order to help bring projects to completion. - Direct, oversee,...

  • Duty Manager

    2 weeks ago


    Durban, South Africa Dynamic Outlook Full time

    2x Duty manager required for well known Durban Hotel, Minimum 3 years experience as a duty manager required. Opera experience a must! **Salary**: R10 000,00 - R14 000,00 per month Application Question(s): - Do you have Opera system experience **Experience**: - Duty Manager: 3 years (required)

  • Duty Manager

    3 weeks ago


    Durban, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is searching for an experienced Duty Manager for a reputable 4* Hotel based on the shorefront of Durban. **Responsibilities**: - ** Guest Services Management**: Oversee the day-to-day operations of the hotel to ensure exceptional guest satisfaction. Manage front desk operations, concierge services, and guest relations activities,...

  • Hotel Manager

    3 weeks ago


    Durban, South Africa Georgia Avenue Investments 92 Full time

    Well established company looking for an extremely agile and resourceful Hotel Manager to join their Team!! **About Role.** The position will be based in South Africa and duties will include management and oversight of a Five Star Hotel in Durban. - Work closely with the Group Manager and participate in the strategic discussion of our geographic expansion...


  • Durban, South Africa Uniciti Management Pty td Full time

    We will require the following staff , 1. Hotel Front office Reception - salary - 6k-7k 2. ⁠Reservations - 7k-8k 3. ⁠Duty Manager - 7k-8.5k **Job Types**: Full-time, Permanent Pay: R7 000,00 - R8 500,00 per month

  • Duty Manager

    3 days ago


    Durban, South Africa TalentLink Full time

    Requirements: • Matric with English • Minimum 3 years’ experience in management within a hotel (3-star and higher) • Hotel school qualification • Opera experience • Must have good computer skills • Micros experience • Ability to work well under pressure and in a team • Good communication skills • Must be able to work shifts, including...

  • Duty Manager

    3 weeks ago


    Durban, South Africa SRG Recruitment Full time

    Overview (Area): North Beach, Durban (Salary): Market Related (Ref: AG) Out client requires a Duty Manager with hotel experience to join their team. Minimum 2 years’ experience in front office and Duty Manager experience is required. Must have worked in an established hotel / hotel chain. Opera and Micros experience is required.


  • Durban, KwaZulu-Natal, South Africa TalentLink Full time

    TalentLink seeks an experienced Duty Manager to join our team. In this role, you will be responsible for managing hotel operations and ensuring seamless guest experiences.Job OverviewThe successful candidate will have a strong background in management within the hospitality industry, with experience in supervising teams and maintaining high standards of...


  • Durban, South Africa Georgia Avenue Investments 92 Full time

    Well established company looking for an extremely agile and resourceful Hotel General Manager to join their Team!! **About Role.** The position will be based in South Africa and duties will include management and oversight of a Five Star Hotel in Durban. - Work closely with the Operator and participate in the strategic discussion of our geographic...


  • Durban, South Africa Balmoral Hotel Full time

    To Assume full control of the hotel 18h00 - 06h00 Ensuring all queries are handled efficiently and promptly. To ensure successful closing and balancing of Micros and APEX and seeing to the comfort and wellbeing of the guests, in accordance with agreed company standards. Liase with duty manager/FO Manager & front office staff ensuring proper hand...

  • Hotel Duty Manager

    1 week ago


    Durban, South Africa SRG Recruitment Full time

    Overview (Area): Durban (Salary): R10K per month (Ref: AG) Our client requires a suitably qualified and experienced Duty Manager to join their team. Must have a minimum of 2 years relevant experience as a duty manager and direct experience with Opera.


  • Durban, South Africa Bin Otaiba Hotels Full time

    **Assitant General Manager / Hotel Manager - 5* Hotel - Durban, SA** **About the job** The Assistant General Manager / Hotel Manger is responsible for all aspects of the operations at the property through the coordination of the Divison managers and Head of departments. The Hotel Manager carries the responsibility for being the of being the ambassador for...


  • Durban, South Africa Georgia Avenue Investments 92 Full time

    **Responsible to: Group General Manager** **Responsible for: All Hotel Operational functions including**: - **Food and Beverage** - **Banqueting/Events** - **Front Office and Concierge** - **Housekeeping** - **Engineering** - **SPA & Health Club** **Main Scope of Job** To ensure the smooth running of the day-to-day hotel operation in accordance with all...

  • Hotel Manager

    10 hours ago


    Durban, KwaZulu-Natal, South Africa Hilton Worldwide, Inc. Full time

    Company Overview:Hilton Worldwide, Inc. is a leading hospitality company with a rich history of welcoming guests from around the world. Our portfolio of 18 brands spans across six continents, offering unforgettable experiences to travelers.Job Description:As a General Manager, you will be responsible for managing the re-opening phase and re-positioning of...

  • Administrator

    2 weeks ago


    Durban, South Africa Hotel Savera Full time

    Hotel Savera seeks an experienced administrator. - Minimum, 3 years experience - Debtors and creditors function - Stock procurement and control - General admin and reception duties **Job Types**: Full-time, Permanent **Experience**: - Administrative office procedures, practices and equipment: 3 years (required)