Duty Manager

2 weeks ago

Durban, South Africa HotelJobs.co.za Full time

Kendrick Recruitment is searching for an experienced Duty Manager for a reputable 4* Hotel based on the shorefront of Durban.

**Responsibilities**:

- ** Guest Services Management**: Oversee the day-to-day operations of the hotel to ensure exceptional guest satisfaction. Manage front desk operations, concierge services, and guest relations activities, maintaining high service standards at all times.
- ** Staff Supervision**: Supervise and support front office staff, including receptionists, concierge team, and porters. Provide guidance, training, and performance feedback to ensure efficient and professional service delivery.
- ** Shift Management**: Coordinate staff schedules and assignments to ensure adequate coverage during all shifts. Monitor staff performance and attendance, addressing any issues or concerns promptly and appropriately.
- ** Guest Relations**: Act as a primary point of contact for guest inquiries, complaints, and special requests. Resolve issues and concerns in a timely and courteous manner, demonstrating a commitment to exceeding guest expectations.
- ** Emergency Response**: Serve as the primary contact for emergencies and security incidents during shifts. Implement hotel emergency procedures and protocols to ensure the safety and well-being of guests and staff.
- ** Financial Management**: Assist in the preparation and monitoring of departmental budgets and expenses. Monitor revenue-generating opportunities and cost-saving measures to optimize financial performance.
- ** Operational Support**: Provide support to various hotel departments as needed, including housekeeping, maintenance, and food and beverage services. Coordinate with department heads to address operational challenges and ensure smooth workflows.
- ** Quality Assurance**: Conduct regular inspections of guest rooms, public areas, and facilities to ensure cleanliness, safety, and compliance with brand standards. Address any maintenance issues or deficiencies promptly and effectively.
- ** Training and Development**: Develop and implement training programs for front office staff to enhance their skills and knowledge. Foster a culture of continuous learning and professional development within the team.
- ** Reporting**: Prepare and distribute shift reports detailing operational activities, guest incidents, and noteworthy events. Provide recommendations for improvement and follow-up on action items as needed.

**Requirements**:

- Previous experience in hotel management or front office operations, with at least 2-3 years in a supervisory or managerial role.
- Bachelor’s degree or diploma in Hospitality Management or related field preferred.
- Excellent leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
- Strong problem-solving and decision-making abilities, with a proactive approach to resolving issues.
- Proficiency in hotel management software (e.g., Opera experience essential) and Microsoft Office suite.
- Able to perform Night Audit Functions.
- Knowledge of emergency response procedures and security protocols.
- Flexibility to work extended hours, weekends, and holidays as needed.
- Commitment to delivering exceptional customer service and maintaining high service standards.

**Benefits**:

- Competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- Supportive work environment with a focus on teamwork and collaboration.
- Contribution to a reputable and well-established hotel brand in the hospitality industry.

**Application Instructions**:

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