Night Auditor/receptionist

1 week ago

Durban, South Africa Balmoral Hotel Full time

To Assume full control of the hotel 18h00 - 06h00

Ensuring all queries are handled efficiently and promptly. To ensure successful closing and balancing of Micros and APEX and seeing to the comfort and wellbeing of the guests, in accordance with agreed company standards.

Liase with duty manager/FO Manager & front office staff ensuring proper hand over.

Main duties

To be readily available at all times to deal with a problem or a complaints.

To ensure late arrivals are checked in correctly and their luggage is sent to their room without delay, advised of all the facilities of the room as well as meal times and services the Hotel has to offer during the course of the day

and night.

To ensure that both Micros and APEX are balanced, and that all relevant reports are distributed.

To speak to security to ensure they do regular floor checks, and reporting upon any irregularities, so it can be addressed.

To hand over any maintenance requirements.

To ensure of accurate, speedy and friendly service in room service.

To issue stock when necessary.

To ensure that no unruly behavior persists and to take appropriate action in the event of unreasonableness by guests or staff.

To maintain strict security measures, by liaising with security staff.

To carry out regular patrols of the hotel and ensure the respective staff and security are carrying out their respective duties.

To ensure that late arrivals are made aware of services available at night.

To ensure that room service orders are prepared to the required standards and served promptly, professionally and courteously.

To ensure with the help of security that no unauthorized person has access to any part of the Hotel.

To advise respective departments of staff booking off sick for the day.

To provide in depth hand-over to Front Office Manager/Duty Manager.

To ensure that all the restaurants and banqueting facilities are properly secured after close of business.

To ensure that all unnecessary lights are switched off between 00h00 and 06h00.

To ensure that all cash, floats and keys not required for the night operation are securely locked away.

To ensure that wake-up call requests are actioned at the correct time.

To ensure complaints for the night are passed on to the arriving Front Office/Duty Manager and respective H.O.D.

ADMINISTRATION

Balance pre-lists from Restaurant breakfast, Restaurant dinner and

Room Service.

Print preliminary audit to ensure the system is in balance.

Print the end of day reports and update the excel spreadsheet

Salary R5300.00

**Salary**: From R5,300.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

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