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Assistant Lodge Manager
4 weeks ago
**Hospitality and Outdoor - New Vacancy - Assistant Lodge Manager**
Luxury private game reserve in the heart of the Karoo. Sleeping a total of 40 pax, within a big 5, environmentally sustainable lodge. The main drive of the lodge is conservation of wildlife and vegetation.
Please note if you are a resident of Graaff-Reniet, you have the benefit of residing off site.
**Requirements for the Assistant Lodge Manager**
- Minimum 3 years’ head of department experience in 5 star lodge environment
- Passion for hospitality and conservation
- High standards of service excellence and attention to detail
- Proficient in English
- Knowledge of Afrikaans advantageous
- Working knowledge of POS systems
- Working knowledge of food and beverage management systems
- Excellent organizational skills
- Excellent written and verbal communication skills
- Excellent leadership and teamwork skills
- Experience of people management
- Ability to solve problems under pressure
- Commitment to keeping up to date with trends and developments in hospitality, travel and tourism
**Duties**
- To manage and oversee all department when the relevant camp mangers is on leave.
- To assist camp managers in all departments
- Maintenance of the highest standards of service in a welcoming environment for guests with high levels of personal attention
- Maintenance of the highest standards of housekeeping, maintenance, dining and gardening
- Contribution towards sustainability goals by constantly seeking ways to make lodge operations more environmentally-friendly
- Communication with other departments (e.g. head guide, Housekeeping Manager etc) to ensure that guest needs are met and expectations are exceeded
- Proactive commitment to evolving the guest experience to ensure guests (including return visitors) are continuously delighted by their stay
- Stock Management
- Working with Chefs to ensure consistent quality of food and menus with particular reference to locally-grown and locally-produced ingredients, as well as adherence to and monitoring of food budget
- Day-to-day management of team members, including staff duty rosters and regular meetings with heads of department
- Maintenance of a safe, harmonious and enjoyable workplace environment for team members
- Ensuring quality and care of lodge equipment and products in accordance with standard operating procedures
- Regular management meetings with Lodge Managers and General Manager
**Package on offer**
- Live-in/ Live-out
- Remuneration and benefits will be market-related and in accordance with experience and qualifications
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