Head of Client

6 months ago

Johannesburg, South Africa AIG Full time

Ensure Distribution core disciplines and best practices are implemented and utilized across all channels in the countries in SSA to optimize productivity and efficiency. Develop & maintain excellent relationships with Global, Independent brokers and other key distribution partners, ensuring retention of existing business and building sufficient pipeline to achieve new business numbers

Job Requirements:

- Drive development of local market opportunities to exceed required performance and financial efficiency benchmarks through active management of existing channels (e.g., brokers, agents, direct marketing, bank assurance, etc.)
- Deliver annual new business production and cross selling from existing clients (Complex / Corporate) in line with set objectives and in accordance with the Sales process.
- Ensure retention of all Key renewals within assigned portfolios in line with Profit Centre renewal strategies.
- Develop and maintain an understanding and working relationships with Global Brokers, Independent Brokers and other key distribution partners.
- Identify and maintain regular contact with key business influencers with all our key distribution partners

Principle tasks
- Implement long and short-term distribution business plans, objectives in alignment with EMEA Regional and Country business objectives covering SSA (SA & Kenya).
- Set and achieve local distribution budget/sales targets focused on driving profitable growth and supporting both Commercial and Consumer Groups in SSA across both South Africa and Kenya.
- Analyze and monitor market conditions in order to identify and develop new distribution channels, trends and customer needs.
- Provide input into the risk appetite, capital management and reinsurance strategies according to local statutory solvency and profitability requirements. Ensure the highest quality service and after sales care so that Company/customer requirements are fully satisfied
- Target new business and cross sell opportunities.
- Coordinate monthly and quarterly meetings with Global Brokers, and Key independent Brokers and other distribution partners to ensure profitable growth.
- Manage AIG’S Salesforce database for all accounts with Global Brokers.
- Manage designated ad-hoc projects.

Key objectives
- Optimize use of distribution channels in countries, based on profitability, while achieving adequate product, channel and diversification/long-term stability of sustainable business generation.
- Ensure Distribution core disciplines and best practices are implemented and utilized across all channel in the Countries to optimize productivity and efficiency
- Ensure alignment of business strategies and activities with the requirements of applicable local and international regulations and corporate guidelines.
- Ensure renewal of all Key renewals within designated portfolios in accordance with Profit Centre underwriting strategies.
- Achieve new business budgets.
- Further strengthen & build Global Broker relationships, leveraging off our global agreements, with the support of International & EMEA and to maintain a leading Complex Segment position. Build & grow our Corporate Segment, especially High Margin lines.
- Specific account targeting/ pipeline management. (Salesforce)
- Enhance and assist in the development of our Client Engagement capabilities
- Facilitate Client Round Tables, Thought Leadership & Industry Events
- Facilitate Deal Days, Broker and Client Academies

Audit and Compliance
- Ensure adherence to audit requirements
- Ensure adherence to regulatory and compliance requirements

LI-AIG

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

- Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:
SM - Sales & Marketing

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG South Africa

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