Department Head: Client Services:

2 weeks ago


Johannesburg, Gauteng, South Africa AVBOB South Africa Full time
Job title : Department Head: Client Services: - Alberton (JHB South)Job Location : Gauteng, JohannesburgDeadline : April 06, 2025Quick Recommended Links
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Description
RESPONSIBILITIES INCLUDE:

  • Monitor financial and administrative tasks such as cash collection, daily reconcilliation and banking
  • Managing all aspects of personnel management and –administration such as time management, training and development, employee relations, performance management and wellness of subordinates
  • Ensure customer's policy requests and related transactions are dealt with in accordance with policy and procedures
  • Adhere to all regulatory requirements such as FSCA, Data Protection Act, Money Laundering regulations, TCF and the Group's policies and procedures
  • Liason with peers, seniors and policy holders
  • Monitor Que-Management and Net Promoter Score
  • Ensure effective system maintenance and reporting any discrepancies
  • Giving feedback on all production activities
  • Identify and assess possible and potential risks and implement corrective measures
  • Report on risk, FICA and ASISA
  • Analyse and compile statistics in terms of New Business, Claims, Premium Administration, Policy
  • Services, Debtors, Marketing, Group Schemes and Funeral Services

Requirements

REQUIREMENTS FOR THE POSITION:

  • Grade 12
  • A suitable industry entry qualification within the requirements of the FSCA
  • Comply with FAIS legislation for registration as Fit and Proper individuals:
  • Applications who entered the industry as follows:
  • From years 2004 – 2007 requires 30 credits on NQF 4 obtianed by 31 December 2009
  • From years 2008 – 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS
  • recognised qualification obtained by 31 December 2013
  • All those appointed in the industry from the year 2010 onwards require a full FAIS recognized qualification
  • Clear ITC
  • Clear criminal record
  • RE 5 Certificate
  • RE 1 certificate will be an added advantage

EXPERIENCE REQUIRED FOR THE POSITION:

  • Knowledge and management experience in Life Assurance industry, preferably in a Client Service/Policy maintenance environment of at least five (5) years
  • Management of a team
  • Experience in and knowledge of client service environment and policy services of at least one (1) year
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