Online Travel Consultant

2 weeks ago


Century City, South Africa Call Centre Staffing Full time

Our client in the Travel & Tourism Sector is looking for highly customer-centric and industry-knowledgeable level 1 and level 2 Customer Services Consultants to service local and international clients.

**Requirements & Responsibilities**

Experience in booking online travel and general geographic knowledge (required).

Tourism knowledge - hotel, flights, transfers (amendments: changes, cancelation, additional services

**GDS knowledge is a plus - Amadeus as a priority - Quote, Price and Amend a ticket**

Multi-channel work capability and ability to learn new hospitality systems.

Must be good at multitasking - working with variant channels: zendesk, slack, hospitality systems.

Issue all tickets that automation does not for the corporate department, on sites

Ability to commute/relocate:

- Century City, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have GDS knowledge - Amadeus as a priority and Sabre as basic (for at least 2 yr experience) - create booking, ticketing, reissue, Q updates?

**Experience**:

- Online Travel Customer Services: 2 years (required)



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