Patient Services

2 weeks ago

Century City, South Africa Pillango Placements Full time

JOB TYPE
- Permanent
- EMP TYPE
- Full-Time
- INDUSTRY
- Medical and Nursing
- SKILLS
- patient, servvices, registry, coordinator
- EXPERTISE
- Any
- SALARY TYPE
- Monthly
- SALARY
- ZAR 25,000.00
- JOB ID
- 32213

Our client is a well established international NGO that fights blood diseases (eg Leukemia) through the recruitment of stem cell donors. They are looking for a **Patient Services / Registry Coordinator** to provide patients and their families with patient care services and support. In addition, the incumbent will support the coordination of stem cell donations with unrelated donors.

**KEY RESPONSIBILITIES**:
**Conceptualisation of the Patient Aid Programme**:

- Initial conception and continuous further development of the new Patient Aid program for patient care of company with the involved department heads
- Exchange with company sites abroad on the strategic design of the program
- Close cooperation with other departments, especially in the area of public relations
- Design and maintenance of a web presence for patients
- Establishment and maintenance of a database of patient-relevant service offerings

**Relevant patient and family communications**:

- Empathic, caring counselling of patients in acute crisis situations
- Arranging contacts with physicians for patients and family members, including support in obtaining second opinions
- Telephonic and online media inquiries about individual needs, and recommendations for a selection of appropriate patient programs
- Making contact with the registry coordinator to clarify donor search for a patient

**Interface function**:

- Coordination with DR and DPC (Donor Patient Contact Department) on patient groups
- Reporting of stories with media impact to other departments (marketing, press, etc.)
- Arranging for patients and relatives to contact doctors and self-help groups.

**Data Maintenance**:

- Maintains and updates patient data for the patient population being served.
- Documents relevant information in accordance with Data Protection legislation

**EDUCATION, EXPERIENCE AND KNOWLEDGE**:

- Relevant BSc Degree, in fields such as nursing; genetics, etc.
- 3 plus years work experience, working in a high-pressure environment.
- Experience of working with large database/CRM systems.
- Ability to work in line with POPI and with an understanding of donor and patient confidentiality.
- Willingness to travel on occasions for training and workshops, both nationally and internationally.

**SKILLS AND ABILITIES**:

- Good medical knowledge in the field of oncology and/or expertise in patient care.
- Knowledge of, or ability to understand, medical terminology, case-note documentation, medical history documentation.
- Willingness to become acquainted with a very specific discipline/branch of medical science.
- Advanced English skills
- Good knowledge of Word, Excel, basic knowledge of PowerPoint
- Basic knowledge of databases
- Excellent verbal and written communication skills

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