User Experience Researcher

7 months ago


Johannesburg, South Africa FirstRand Full time

Job Description

Hello Future UX Researcher C

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

- Conduct primary and secondary user research.
- Conduct and evaluate quantitative and qualitative research.
- Perform market and ethnographic research.
- Work closely with cross-functional teams to identify and evaluate research topics.
- Plan and implement user research studies and research methodologies to follow.
- Facilitate usability studies with targeted consumers.
- Consolidate and analyze observed data.
- Advocate research findings to diverse audiences through written and oral presentations.
- Use a diverse set of UX research tools.

Minimum qualification:

- Five or more years of UX research experience.
- Bachelor’s or Master’s degree in a human behavior related field (or equivalent and demonstrable work experience).
- Experience implementing design choices based on user feedback.

Preferred qualification:

- Relevant training and/or certifications as a UX Researcher
- Ability to quickly and effectively share research results.
- Experience working with UX Designers to improve the usability of products and other features.
- Ability to perform all research-related tasks including planning, facilitation, analysis, and iteration.
- Ability to formulate specific, answerable, and practical questions.
- Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions.
- Experience with remote testing tools.
- A strong desire for creative problem-solving with a positive attitude.
- Excellent time-management and organisational skills.

You will have access to:

- Opportunities to network and collaborate.
- Challenging Working.
- Opportunities to innovate.

We can be a match if you are:

- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

Job Details

Application Closing Date

06/04/24



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