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Translation Services Staff

7 months ago

Johannesburg, South Africa Crew Life at Sea Full time

Key Responsibilities:

- Provide translation and interpretation services for guests and crew members **on board the cruise ship** in multiple languages, including but not limited to English, Spanish, French, German, Italian, Mandarin, and Japanese.
- Assist guests with language-related inquiries, requests, and concerns, including translating announcements, documents, and menus, and providing directions and recommendations in their preferred language.
- Facilitate communication between guests and crew members during onboard activities, events, and excursions, ensuring that all participants can fully participate and understand the content.
- Serve as a cultural ambassador for guests, providing insights into local customs, traditions, and etiquette in various regions and destinations visited during the cruise.
- Collaborate with other onboard departments, including guest services, entertainment, and dining, to ensure that language-related needs and preferences are addressed and accommodated.
- Maintain confidentiality and professionalism in all interactions with guests and crew members, respecting their privacy and cultural sensitivities.
- Stay informed about shipboard activities, entertainment options, and port excursions, and be prepared to provide accurate and up-to-date information to guests in multiple languages.
- Assist with administrative tasks, such as document translation, language proficiency testing, and record-keeping, to support the efficient operation of the Translation Services department.

**Requirements**:

- Fluency in English and proficiency in at least one other language commonly spoken by our guests, such as Spanish, French, German, Italian, Mandarin, Japanese, or others.
- Additional language proficiency is a plus, particularly languages spoken in regions visited during our cruise itineraries.
- Strong communication and interpersonal skills, with the ability to interact effectively with guests and crew members of diverse linguistic and cultural backgrounds.
- Excellent listening and comprehension skills, with the ability to accurately convey meaning and intent in both spoken and written communication.
- Flexibility to work varied shifts, including evenings, weekends, and holidays, as required in a 24/7 operation onboard a cruise ship.
- Attention to detail and accuracy in language usage, grammar, and vocabulary, with a commitment to delivering high-quality translation and interpretation services.
- Professionalism, discretion, and sensitivity to cultural differences and nuances in language and communication styles.

**Salary**: R25 000,00 - R35 000,00 per month