Sales & Service Manager

3 weeks ago

Johannesburg, South Africa Sagen Advisory Full time

**PURPOSE**:
To ensure the following;
- Effective sales of records & information management solutions and services to achieve a combination of regional, key, and/or strategic accounts to achieve sales objectives in line with the business strategy.
- Effective customer service through building relationships and effective service delivery.
- Retain and grow defined service portfolios in line with strategic service objectives and agreed customer service targets.

**Qualifications, Experience, and Knowledge**:
***
- Bachelor’s Degree or National Diploma - Marketing / Business Management.
- **At least 5 years’ experience in sales of which at least 2 years must be in a sales management role.**:

- Must be IT literate
- Account management experience in document management and archival-related or similar industry sales will be an advantage.
- Must have business-to-business (B2B) experience
- Must have an excellent track record in delivering high-level sales presentations
- Must have an excellent track record in meeting and exceeding monthly, quarterly, and annual sales targets.
- Must have excellent communication and interpersonal skills.
- Must have a flair and drive for sales
- Must be hardworking and solutions-driven
- Must be a team player
- Must have business acumen and be able to communicate with senior to top management levels
- Must be prepared to travel between sites/clients
- Must be highly computer literate
- Demonstrate excellent organizational skills
- Must have experience in tender document preparation
- Must have own reliable vehicle and valid driver’s license

**KEY RESPONSIBILITIES**:

- Translates sales & service strategy into tactical plans for a portfolio of regional and key/strategic accounts.
- Develops and maintains a sales & service strategy to ensure engagement and sound relationships with clients.
- Subdivides the customers into portfolios to direct the focus of the team.
- Ensures clear understanding between clients and company to deliver service as agreed.
- Leverages client base to capitalize on cross-selling opportunities.
- Ensures new business generation and achievement of sales & service targets, by:

- ensuring understanding of client needs by business sector
- researching and understanding client needs to customize and focus the service offering
- engaging existing and potential clients at the company’s business premises through presentations and events to increase awareness and understanding of service offering
- driving regional initiatives to promote service offerings and educate clients on services and products
- training and educating the sales team on product/service offerings and client engagement
- Reports on sales & service performance for a portfolio of accounts to the General Manager on a weekly and monthly basis.
- Ensures understanding of legal and/or statutory requirements relating to document storage and retention.
- Ensures all administrative aspects of the team are maintained as compliant with company policy.
- Retain key customers and monitor service delivery through processes and procedures to ensure customer experience is managed.
- Track customer service trends and challenges between the sales and operations areas and look at ways to improve service level management.

**People Management**
- Ensures that staff are trained, skilled and that their expertise is optimally applied.
- Ensures that the working environment contributes to improving staff morale and increased productivity.
- Monitor the performance of the team and address any non-performance issues.

**Cost Management**
- Provides input into the compilation of the regional sales and service budget for client portfolio, to determine revenue targets for these accounts.

**SUPERVISORY RESPONSIBILITIES**
- Has overall responsibility for a total staff complement of 10 - 20

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