Sales and Service Manager

4 months ago

Johannesburg, South Africa Metrofile Recruitment Full time

**Job Advert Summary**:

- Effective sales of records & information management solutions and services to achieve a combination of regional, key and/or strategic accounts to achieve sales objectives in line with the business strategy.
- Effective customer service through building of relationships and effective service delivery.
- Retain and grow defined service portfolios in line with strategic service objectives and agreed customer service targets.

**Minimum Requirements**:

- Bachelor’s Degree in Marketing / Business Management or equivalent qualification
- 5 years’ experience in sales of which a minimum 2 years must be in a sales management role
- 5 years' account management experience in document management ,archival, office automation or similar industry sales experience required
- Must have business to business (B2B) experience
- Must be IT literate
- Valid Drivers License
- Must have own vehicle

**Attributes**:
**To be successful in this role you must have/be**:

- Excellent track record in delivering high level sales presentations
- Excellent track record in meeting and exceeding monthly, quarterly and annual sales targets
- Excellent communication and interpersonal skills
- An aptitude and drive for sales
- Hardworking and solutions driven
- A team player and motivate the team to achieve excellent results
- Business acumen and be able to communicate with senior to top management levels
- Prepared to travel between sites/clients
- Highly computer literate
- Demonstrate excellent organisational skills
- Experience in tender document preparation

**Duties and Responsibilities**:

- Translates sales & service strategy into tactical plans for a portfolio of regional and key/strategic accounts.
- Develops and maintains a sales & service strategy to ensure engagement and sound relationships with clients.
- Subdivides the customers into portfolios to direct the focus of team.
- Ensures clear understanding between clients and Metrofile to deliver service as agreed.
- Leverages client base to capitalise on cross-selling opportunities.
- Ensures new business generation and achievement of sales & service targets, by:

- ensuring understanding of client needs by business sector
- researching and understanding client needs to customise and focus the service offering
- engaging existing and potential clients at Metrofile business premises through presentations and events to increase awareness
- and understanding of service offering
- driving regional initiatives to promote service offering and educate clients on services and products
- training and educating sales team on product/service offering and client engagement
- Reports on sales & service performance for portfolio of accounts to the General Manager on a weekly and monthly basis.
- Ensures understanding of legal and/or statutory requirements relating to document storage and retention.
- Ensures all administrative aspects of the team are maintained as compliant with company policy.
- Retain key customers and monitor service delivery through processes and procedures to ensure customer experience is managed.
- Track customer service trends and challenges between the sales and operations areas and look at ways to improve service level management.

**_People management:_**
- Ensures that staff are trained, skilled and that their expertise is optimally applied.
- Ensures that the working environment contributes to improve staff morale and increased productivity.
- Monitor performance of the team and address any non-performance issues.

**_Cost management:_**
- Provides input into the compilation of the regional sales and service budget for client portfolio, to determine revenue targets for these accounts.

**_Supervisory responsibilities:_**
- Has overall responsibility for a total staff complement of 15 - 30

**What we offer**:

- Market related salary and performance incentives
- All permanent team members required to join the company's provident fund and risk benefit
- Monthly health screening and access to counselling support services
- Attractive leave benefits
- Recognition of long service
- Internal promotions encouraged
- Leadership and employee development training programmes managed by our Training Department
- Continuous self development encouraged
- Clear mission and strategic direction
- Our values are ingrained in our business
- Collaboration and agility
- Customer centricity
- High performance culture
- Recognition and rewarding of high performers

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