Oem Area Manager

6 months ago


Midrand, South Africa Unique Personnel Full time

**Job Number**
- 69961

**Job Type**
- Permanent

**Job Title**
- (D8919) OEM Area Manager (Service/Technical) Pass

**Computer Skills**
- computer literate

**Industry**
- Automotive

**City**
- Midrand

**Province**
- Gauteng
- An OEM situated in Midrand requires the services of OEM Area Manager (Service/Technical) Passenger Vehicles to provide effective operational support to Local and Dealer Network with regards to dealership profitability and CSI**RESPONSIBILITIES**:

- Dealer operational support
- Dealer profitability
- Monitor P& A targets and concerns
- Co-ordinate service department operations within dealer
- Monitor and plan dealer network aftersales staff training requirements
- Monitor CSI results and action plans implementation when below national average
- Conduct Warranty and Service plan audits and implement action plans
- Investigate and resolve dealer customer care cases.
- Advise and implement business opportunities

**TASKS**:

- Dealer profitability
- Dealer operational support
- Monitor P& A targets and concerns
- Co-ordinate service department operations within dealer
- Monitor and plan dealer network aftersales staff training requirements
- Monitor CSI results and action plans implementation when below national average
- Conduct Warranty and Service plan audits and implement action plans
- Investigate and resolve dealer customer care cases.
- Advise and implement business opportunities**Inherent Requirements**
- Ability to communicate affectively
- Persuading people on best industry practise
- Adjudication and decisions making.
- Analysis of dealer concerns and resolutions.
- Customer handling skills
- Leadership skills
- Relevant trade experience
- Computer literacy (MS Office - Word - Excel-Power Point)
- Dealer management systems and operations
- Parts related systems and operations
- Motor Mechanic -N4
- Degree

**What Qualification**
- N6

**Minimum Qualification**
- N4

**Status**
- Available



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