Head: Operations

4 months ago

Edenvale, South Africa Motus Corporation Full time

M-Sure is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. M-Sure aims to creatively solve problems and add value to people by ensuring Mobility for Good.

M-Sure forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.

M-Sure is seeking a highly skilled and experienced Head: Operations at executive level to oversee multiple critical portfolios including Policy Administration, Product Office and Intermediary Management.

If you are seeking an exciting and rewarding opportunity, then this is the career journey you’ve been waiting for.

**Position Overview**:
The Executive Head of Operations will lead the teams responsible for overseeing the lifecycle of policies, intermediary contracts, and product management functions within the organization. This role necessitates exceptional leadership abilities, a strategic mindset, a robust business acumen to drive operational excellence, enhance efficiency, and support business growth. It requires strong industry knowledge and a collaborative approach to manage relationships with insurers and contributing to the company’s strategic vision.

**Specific Role Responsibilities**:
**Policy Administration**:

- Oversee the entire policy lifecycle, ensuring compliance with regulatory requirements
- Enhance policy administration workflows and collaborate with various departments to achieve operational excellence

**Product Office**:

- Develop and execute the product vision, strategy, and roadmap for the portfolio, aligning with overall business objectives and market trends
- Ensure compliance with regulatory requirements in alignment with business objectives

**Intermediary Management**:

- Manage intermediary agreements, ensuring regulatory compliance and maintaining the integrity of intermediary operations
- Oversee the creation and management of agent codes in the company’s systems, ensuring accurate and up-to-date records
- Implement and maintain efficient processes for managing intermediary data and transactions

**Leadership and Management**:

- Lead, mentor, and develop a high-performing team
- Promote a culture of growth, collaboration, innovation, accountability, and continuous improvement within Policy Administration, Product Office, and Intermediary Management
- Set clear goals, performance metrics, and career development plans for team members
- Oversee recruitment, training, and performance management of team members
- Collaboration with other executives and an ability to engage and participate across all portfolios making up the management team

**Relationship Management**:

- Manage and cultivate the relationship between the company and its insurers, ensuring effective communication and collaboration
- Address and resolve any issues or conflicts with intermediary partners

**Due Diligence and Regulatory Checks**:

- Conduct comprehensive due diligence and regulatory checks on dealer and call centre agreements to ensure authorization to represent products on behalf of the insurer
- Review and approve intermediary agreements, ensuring compliance with legal and regulatory standards

**Ongoing Regulatory Management**:

- Monitor and manage ongoing regulatory requirements, including periodic checks of Financial Services Provider (FSP) licenses.
- Ensure adherence to current regulatory standards and industry best practices among all intermediaries

**Risk and Compliance**:

- Ensure compliance with company policies and relevant regulatory frameworks within the South African financial services industry
- Identify and mitigate risks across operational areas, implementing necessary controls and processes
- Support audits and regulatory reviews, ensuring adherence to best practices
- Stay informed about regulatory changes and adjust product strategies accordingly
- Conduct regular audits and reviews of all processes within the portfolio

**Budget and Resource Management**:

- Allocate resources effectively to meet project demands with available talent and technology
- Ensure timely and cost-efficient delivery of projects within the portfolio
- Monitor expenses, identify cost-saving opportunities, and report on budget performance
- Develop and manage the Operations budget, ensuring cost-effective use of resources and adherence to financial goals
- Monitor the financial performance of products

**Strategic Oversight**:

- Develop and implement strategies to enhance the efficiency and effectiveness of the Policy Administration, Intermediary Management, and Product Office departments
- Collaborate with other departments to align the portfolio with overall company objectives

**Stakeholder Management**:

- Communicate product strategies, progress, and performance to executive leadership and key stakeholders
- Represent the company at industry events, conferences, and client meetings as

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