Co-ordinator: Leads

**Retail Marketing Head Office **currently holds a vacancy for a Coordinator: Leads.

**Position Overview**:
**Key objectives of the role**:

- Lead management support & co-ordination in order to ensure that all leads reach the dealers timeously;
- Ensure leads are processed effectively;
- Play a crucial role in maximizing the conversion of leads into sales.

**Specific Role Responsibilities**:
**Lead Management functions**:

- Taking charge of the lead management for one/ more divisions and building relationships with dealers and divisional management in order to ensure cooperation with regards to managing leads effectively;
- Management of the leads systems - CMS and Logimeter for your division/s;
- Management of lead processes - Call Connect and Call Manager for your division/s;
- Daily management of lead wastage - drawing reports, identifying lead wastage, and liaising with your dealers to revive wasted leads;
- Auditing and cleaning up of leads systems and processes for your division/s:

- Logimeter tracking numbers;
- Call Manager setup and operation;
- CMS data - referral sources, dealers and floors;
- Call Connect setup and operation;
- Assisting with monitoring of lead management by your division/s and dealerships to ensure leads are being managed effectively and liaising with the dealer and divisional management in this regard;
- Assisting in ensuring correct and optimal use of leads systems and processes by divisions and dealerships;
- Weekly and monthly reporting for your divisions on:

- Lead management by dealers;
- Lead wastage management (win backs and hot leads);
- Resolving lead system and process issues and liaising with divisions and dealerships in this regard.

**Qualifications and Experience**:
**Experience Required**:

- Prior experience within the Automotive industry advantageous.

**Skills and Personal Attributes**:
**Key skill requirements**:

- Experience with our lead systems and processes, either at the dealership or divisional level:

- CMS
- Logimeter
- Call Connect
- Call Manager
- Understanding the importance of effective lead management and the purpose behind it - maximising sales opportunities;
- Methodical, detail-oriented and analytical;
- Ability to communicate effectively with dealerships, divisional head offices and suppliers and customers;
- Follow all company policies and procedures;
- Carry out all reasonable instructions given to you by any member of management