Asst. Wine Tasting Room Manager- Stellenbosch
6 months ago
To present a professional and authentic wine tasting for guests.
To sell the brand's wines and products and to present the brand in the best possible way, consistent with their values.
- Supervise and ensure a professional, efficient, and courteous guest experience. Ensure all walk-ins are embraced by yours and teams friendly and warm greeting and made to feel welcome.
- Supervise and promote a positive, friendly work environment in the outlet.
- Supervise administrative functions, including stock takes, staff administration and cash-ups. Diligently and competently.
- Handle financial transactions in accordance with SOPs, ensuring correct charges.
- Ensure all guest queries are handles professionally and promptly.
- Manage breakages, ensure efficient OE usage, and cleanliness of outlet is maintained.
- Maintain effective relationships with colleagues and adhere to standards.
- Embody and share the passion and knowledge of the brand and offerings.
- Adhere to company and departmental policies and procedures.
- Print and oversee Online Wine Tasting’s Bookings
- Serve wine tastings to customers and push team to meet sales goals and targets. Look for opportunities to up-sell and cross-sell wines and products to customers.
- Supervise wine centre opening and closing procedures. Including set up and close down of external areas.
- Coordinate communication between staff and from other outlets and stakeholders in so far as it impacts on the functioning and operation of the wine centre team.
- Minimum of WSET 2 qualification.
- At least 5 years of hospitality industry experience
- Fluent English speaker (additional languages desirable).
- Ability to work weekends, public holidays a MUST.
- Proven success in a service and sales-oriented environment.
- Positive interpersonal skills.
- Impeccable attention to detail, multitasking, planning.
- Strong verbal and written communication skills.
- Good computer literacy
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