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International Medical and Travel Coordinator, Cape

1 month ago

Cape Town, South Africa Healix Group of Companies Full time

**Location**

Cape Town, South Africa

**Salary**

Competitive

**Job Summary**

We are recruiting International Medical and Travel Assistance Coordinators to join our International Assistance team based in Cape Town, SA. The job title for this role will be Assistance Coordinator.

In the Assistance Coordinator role, no two days will be the same; whether you are dealing with a road traffic accident in Uganda, a case of food poisoning in Auckland or a heart attack in Beijing, you will be dealing with people in need, impacting their lives.

**If you are looking for an exciting role, where you will be making a difference every day, then please read on.**

As an Assistance Coordinator, your will be providing excellent customer service as part of a fast-paced and diverse team. You will be providing support and advice to our customers who require assistance for medical situations that may arise anywhere in the world. We ensure members receive the medically necessary care, guiding them through the appropriate processes and, in liaison with a range of professionals put care plans in place which may include; arranging treatment locally, facilitating air ambulances or commercial flights with qualified medical escorts as necessary.

Healix International provides medical and travel assistance 24/7 365 with our South Africa team providing service from 10am and 7pm, Monday to Sunday and our New Zealand providing the service overnight.

Key Responsiblities will include:

- Handle all calls in a prompt, courteous and professional manner with empathy and customer focus.
- Identify the nature of the callers needs through effective questioning and listening.
- Create case files capturing all relevant information accurately and provide a synopsis of each situation and deal with all administrative tasks through to full case closure.
- Provide advice to customers and assist them through the insurance claim process.
- Confirm insurance eligibility of each claimant and ensure all data is captured accurately.

What we are looking for:

- Excellent written and verbal communication skills
- Someone who is passionate about providing good customer service, someone who is adaptable and has an empathetic attitude
- A resourceful problem solver who can work under pressure
- Good geographical knowledge
- Additional languages are an advantage, but not necessary
- Knowledge and experience of working within the travel insurance arena is an advantage
- Ability to build relationships quickly, responding respectfully and positively to members’ needs

If you are a curious person who doesn’t shy away from taking ownership and making decisions, who can remain calm under pressure and manages their time effectively, then we would love to hear from you.

**About Healix**

Healix is a leading provider of global medical assistance and healthcare solutions. We have a large and varied client base which includes multinational corporations, travel insurance companies, charities, airlines, government and military departments.

**What we offer**

We offer welcoming, friendly and supportive working environment. At Healix, we truly believe that ‘our people’ are at the heart of our success; employees are treated with dignity and respect and are always encouraged to reach their full potential.
- ‘I enjoy working at Healix as we are small enough for everyone to know each other and big enough to meet my career aspirations; There are plenty of opportunities for development’_ Luke, joined in 2018

**Company Benefits include**
- Competitive annual salary
- 5 weeks annual leave (or equivalent in hours) in addition to public holidays
- Free local parking

The Healix culture is warm and friendly, we are proud of our working environment and our loyal and dedicated employees.

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