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Operations Assistant

3 months ago

Stellenbosch, South Africa Hungry Lion Fast Foods (Pty) Ltd Full time

**WHO WE ARE**

Operating in multiple African countries, with over 200 **quick-service restaurants (QSR)**, Hungry Lion strives to provide high-quality products at affordable prices in a modern fast-food environment.

We are a young, fun, dynamic, and GROWING company full of opportunities with little to no corporate politics. Our mandate is to enlist intelligent, creative, and hard-working people who are prepared for a challenge and want to be part of building something EXTRAORDINARY.

**THE OPPORTUNITY**

We have an opportunity for an experienced **Operations Assistant** to join our **Operations** team. The purpose of this position is to assist various HQ departments with store follow-ups via various channels by tracking adherence to processes and standards and to ensure that any related activities remain within budget. The incumbent will be required to contact various stores to drive adherence telephonically. This role is shift-based.

**DUTIES/ RESPONSIBILITIES**
- Call stores to elicit feedback or to initiate necessary action.
- Data capturing and updating trackers.
- Ensure that store management is following the correct maintenance procedures.
- Daily reporting and updating of dashboards.
- Identify and address any issues and escalate where relevant.
- Follow correct procedures when arranging repairs that are required.
- Update and maintain the oil management recording system.
- AWOL - follow up with the store managers and expedite the AWOL processes.
- Request and log quote requests with suppliers.

Relationship Building & Networking:

- Develop positive, professional working relationships with internal and external stakeholders.

Risk Management:

- Identify and mitigate risks to the organisation.
- Initiate corrective action where required.
- Implement preventative measures to keep risks at acceptable levels

**REQUIREMENTS**
- Good working knowledge of quick service restaurant or store operations.
- Valid driver’s licence preferred.
- Google sheets intermediate level.

**COMPETENCIES**
- Resilience and stress tolerance.
- Excellent written and verbal communication skills.
- Client centricity.
- Adaptability.
- Drive and commitment.
- Problem-solving.
- Emotional intelligence.
- Self-management.
- Attention to detail.

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