Customer Service Representative
4 days ago
The Body Shop is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative during the festive season. As a key member of our retail team, you will be responsible for delivering exceptional customer service and contributing to the overall success of our store.
About The Body Shop
We are a leading retailer of natural beauty and wellness products, committed to making a positive impact on people and the planet.
Key Responsibilities:
- Deliver exceptional customer service: Provide a friendly, professional, and personalized shopping experience to customers.
- Process transactions and handle customer queries: Respond to product knowledge queries, assist with purchases, and resolve any issues that may arise.
- Maintain store standards: Ensure that the store is well-merchandised, clean, and organized at all times.
- Work collaboratively with colleagues: Contribute to a positive team environment, communicate effectively, and support colleagues as needed.
Requirements:
- Grade 12 certificate: A valid matric certificate is required.
- Previous sales or service experience: While not essential, previous experience in a sales or service environment is desirable.
- Excellent communication skills: Ability to communicate effectively with customers and colleagues.
- Team player: Willingness to work collaboratively and contribute to a positive team environment.
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