Internal Sales

6 months ago

Cape Town, South Africa JenRecruitment Full time

Our client based in Epping is looking for an Internal Sales person who will capture orders sent by customers timeously and accurately.

Internal Sale will be required to manage the stock requirements for the orders to ensure that customer required dates are met. You will be required to ensure orders are booked in line with machine capacity and delivery capacity and effectively communicate and manage orders and dates with the Sales Representatives, Operations Team, and the Customer. You will be required to assist the Sales Representative with communication, estimates and analysis. Internal Sales is the link between the customer and the company's stakeholders and will be required to ensure excellent customer satisfaction is maintained. Internal Sales will also need to manage and retain customers by looking into purchase history, assessing stocks and stock movements per product lines, and prompt for orders either via Sales Representative or Customer. **Your previous experience in an internal sales role is crucial to your success.**

**Tasks and Responsibilities**:

- Meet all customer commitments through accurately and timeously processing all customer transactions, as per internal sales procedures.
- Any discrepancy between the order and the system (Size, Price, and Quantity) needs to be identified and resolved in a professional and timeous manner before the order is committed to the customer. No delays here are acceptable.
- Ensure accurate communication of order status is given to customer and sales representative.
- Follow up and execute on commitments given.
- Ensure all WO are made available timeously to Operations and ensure there are no delays with regards to procurement of raw material and / or manufacturing of goods.
- Manage the Delivery Schedule.
- Always manage stock level. This includes stock to fulfill sales orders as well as aged stock for both finished and raw materials.
- Book orders in line with capacities and manage required dates by effectively communicating with customers to ensure customer satisfaction is achieved.
- Analyze customer purchase trends and prompt external sales team to chase orders to meet sales budget.
- Receive, manage, and escalate customer complaints related to the sale of the company’s product or service.
- Ensure to follow up on the complaints and close any customer dissatisfaction either directly or through escalations to the relevant Sales Representative or Management.
- Maintain control records and provide information to sales representatives and customers regarding delivery dates.
- Maintain and measure monthly purchasing commitments and targets to each supplier, communicating with management any changes required or made in terms of moving from one supplier or account to another. A weekly report is required to be submitted.
- Generate and analyze month end reports and implement corrective or preventative measures.
- Ensure all procedures of internal sales are up to date and current.
- Assisting in investigating root cause of non-conformances and implement corrective and preventative measures where necessary.

**General**:

- Excellent time management skills and ensure to adhere to times stipulated on the Employee contract.
- Ensure you are neat and tidy and conduct yourself in a professional manner with all stakeholders.
- Adhere to all policies set out by the company and follow all processes and procedures of the company.
- Must have excellent communication skills, problem solving skills and conflict management skills.
- Ensure all calls are attended to and ensure all queries are resolved in a timely and professional manner.
- Ensure record keeping of all key documents and ensure paper trail is always maintained.
- Ensure the sales office block is neat, tidy, and safe always.

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