Client Services Representative
2 days ago
1. 1. Client Liaison
- Liaise with client continuously and in a proactive manner regarding shipment events.
- Attempt to seek extended business from existing clients and referrals
- Present the company as and when required i.e. company functions, client meetings, etc
- Send daily status reports to Clients with current information on all their shipments
2. Shipment booking and Co-ordination
- Liaise with Client Services department and Trade Lane to co-ordinate the booking and loading of shipments. Relay information to suppliers offices / trade lane relating to pending orders to establish ready date
- Monitor daily closer to ready date as to ensure cargo collected on ready date
- All info needs to be cross communicated to this person to ensure delegated work had been executed
- Manage client administration on an international level i.e. dispatch routing orders and arrange inspections as required
- Ensure documents are received in full as to enable WNL to process clearance and invoice out
- Hand over shipment information as and when the documents are received to operations and continue monitoring
3. Rates
- Responsible for all rates relating to existing clients, including changes relating to Freight Rates
- Rate Proposal and SOPs updates for existing clients
- Communicating Sell rates to Clients
- NAC must be followed up with Trade Lane and communicated in writing to Clients
- Communicate buy and sell rates to operations
4. Managing of Key Accounts
- Regular service calls to existing customers, at least once a month
- Service call reports within reasonable timeframe
5. Estimates
- Creating estimate links to Estimates
- Quality checks prior to sending estimates to the client
- Send estimates to clients
6. Queries
- Query Resolution and assist all departments as well as client to resolve any query pertaining to a client in your portfolio speedily
- Ensure clearing instructions or export instructions are completed in full
- Develop and provide clients according to the monthly / quarterly KPIs
- Secure extension business from existing accounts
- Proactively managing of credit limits of Clients to ensure that entries are not suspended
- Assisting with the recovering outstanding payments
- Presentation of Up and Down trade report on a monthly basis
- Shipment report to be sent daily
Requirments:
- Matric or equivalent of Senior certification
- High level of Computer literacy
- All modes Air, Ocean & Road
- Minimum of 5 years experience in Freight Forwarding & Clearing
- Minimum of 2 years Client interfacing experience
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