Client Service Administrator

4 months ago

Paarl, South Africa Building Industry Bargaining Council Full time

CLIENT SERVICES ADMINISTRATOR: BIBC CLIENT SERVICES DEPARTMENT - PAARL

Reporting to the Senior Agent at the office - The BIBC requires a well-spoken, hardworking, people person to provide a professional and efficient service to the organization and its clients.

PURPOSE OF THE POSITION-To execute the end-to-end client service and dispute prevention service, thereby contributing to fairness (for both the employer and employee) in the building industry,through adherence to the terms of the collective agreement.

Permanent (after a successful 3-month probation period)

SALARY BAND The package offered will be based on TCOE, and factors such as experience will be taken into consideration.

Reference: CSAPAARL2024

Please ensure you provide an updated CV and certified copies of your qualifications. Applications will not be considered if these documents are not submitted.

MINIMUM REQUIREMENTS
- Matric /Grade 12
- Proficient in English and Isixhosa
- Ability to handle very difficult clients.
- Ability to work without supervision.
- 1-2 years of work experience in a customer care environment
- At least two contactable references
- Basic computer skills
- Must reside in the Paarl area

selection process.

TO YOUR ADVANTAGE WILL BE:

- Bargaining council experience
- Knowledge of the Labour Relations Act (LRA)
- Tertiary qualification in HR/Labour Relations
- Fluency in Afrikaans

DUTIES& KEY

RESPONSIBILITIES
- Deal with walk-ins both employers and employees. Verify and ascertain all the facts of their visits including the request for documentary evidence in support of either a site inspection or a complaint.
- Complete and process Benefit Claims i.e. (Pensionwithdrawals, death, funeral, and disability claims).
- Complete and process Sick Fund and Medical Aid Claims
- Complete and process advance leave pay.
- Assist with resolving disputes.
- If the issues in dispute cannot be resolved, engage the relevant Designated Agent and the complaint must be opened on the relevant systems.
- Administration pertaining to site inspection reports.
- Receive site visit documentation if applicable.
- Capture as a complaint on the relevant system.
- Log the site inspection.
- Preparation of documentation for a non-compliant site visit
- Check if employer is registered.
- Check if employees are registered.
- Issue compliance orders
- E-mail compliance orders
- Follow up on compliance orders:

- Check if the employer has complied with compliance order and communicate with role players in order to attempt to settle the matter.
- If the employer has not complied with a compliance order
- Draw up an assessment
- Update status
- Prepare documentation for the Client services department,
- Update contact details on the relevant system.
- Engage with stakeholders and employers to conciliate and resolve matters.
- Assist with the registration of employers.
- Assist with the registration of employees.
- Deal with ad-hoc functions in resolving compliance issues.
- Scan, print, and prepare all documents pertaining to the site inspection or complaint for forwarding to Designated Agents

We are committed to equity in our employment practices. It is our intention to appoint individuals with the aim of meeting our equity objectives.

**Job Types**: Full-time, Permanent

Application Deadline: 2024/08/30

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