Duty Manager
7 months ago
Overview
This is a stunning 5* hotel and vineyard in the Cape Winelands.
To ensure optimal guest satisfaction and the smooth running of the Hotel and Manor House.
**WHAT’S MY CONTRIBUTION?**
- Hotel and Manor House duty management shifts
- Assist the Front Office Manager with Reception shifts and duties as and when required
- Ensure public areas are regularly serviced
- Guest’s property orientation and rooming
- Provide a concierge service to our guests, making necessary reservations, bookings, transfers etc.
- Liaise with fellow team members ensuring all aspects of the guest experience is well coordinated
- Report and follow up on all maintenance issues at both the Hotel and Manor House in a prompt and timeous manner
- Property site inspections as and when required
- Completion of necessary reports and administrative duties
- Updating of property management system according to guest movements and traces
- Invoice and billing items are accurately captured
- Assist the hotel Management Team with improving on guest feedback scores
- Awareness of service and quality standards, and continuously strive for their achievement
- Awareness and upselling of all services and facilities on the property
- Monitor, anticipate and react to guests’ needs, complaints and feedback, ensuring maximum guest satisfaction
- Attention to detail in all aspects of the guest experience
- Take prompt action to resolve complaints according to company policy
- Build positive relationships with guests, ensuring customer satisfaction
- Attend all relevant training sessions as and when required
- Attend all property meetings as and when required
- Comply with management of people policies - fairness and honesty, promotion of open communication e.g. feedback, new ideas and suggestions etc.
- Correct handling of cash and Company property
- Have a clear working knowledge of all the policies and adhere to them at all times
- Uphold all health and safety and statutory standards and attend training sessions
- Appearance of team members is in accordance with company policy and procedures
- Address misconduct in line with the company disciplinary code
- Carry out any reasonable requests asked of you
**PERSONAL CRITERIA**
- Practical, hands-on approach and leads by example, providing clear direction and guidance to the Team
- Excellent observation skills/attention to detail in all aspects of your role and responsibilities
- Strong hosting skills.
- Excellent communication skills (team and guests alike).
- Manage workload efficiently and effectively
- Creative.
- Organised and structured approach.
- Energy and passion with a sense of fun.
- Training champion
- Financial awareness
**QUALIFICATIONS & EXPERIENCE**
- Experience within a 5* hotel/property.
- Strong background in customer service.
- Excellent wine, food and beverage knowledge.
-
Duty Manager Guest Relations
2 months ago
Cape Winelands, Western Cape, South Africa HotelJobs.co.za Full timeNew opportunity has become available as Duty Manager i/c of Guest Relations with this award-winning wine estate complex in the Cape Winelands area. As Duty Manager i/c of Guest Relations you’ll be the heart of service standards, guest satisfaction & an excellent inter-departmental communicator, coordinating all estate departments & optimizing...
-
Duty Manager
3 months ago
Cape Winelands, Western Cape, South Africa Hospitality Jobs Africa Full timeAs the Duty Manager, you will be part of a small, dedicated team responsible for providing high-level, personalized hospitality to guests. From their warm welcome and gentle check-in, to ensuring smooth and memorable experiences throughout their stay, you will play a pivotal role in managing each guest's journey. This includes guiding guests through their...
-
Duty Manager, Cape Winelands, Western Cape
7 months ago
Cape Winelands, Western Cape, South Africa HotelJobs.co.za Full timeDUTY MANAGER, CAPE WINELANDS, WESTERN CAPE Cedrus Libani Recruitment is seeking to fill the position of Duty Manager for one of our bespoke clients in the Cape Winelands. Criteria: - Experience within a 5* hotel/property. - Strong background in customer service. - Excellent wine, food and beverage knowledge Package to be confirmed upon Application
-
Duty Manager
1 month ago
Cape Winelands, Western Cape, South Africa HotelJobs.co.za Full timeA renowned wine estate in the picturesque Winelands is looking for a dedicated **Duty Manager** to join their team. If you thrive in a fast-paced, solutions-driven environment and are passionate about delivering exceptional service, this position is for you. **Requirements**: - Minimum 3 years of experience as a Duty Manager or similar role - Previous...
-
Duty Manager: Sj24au13 Western Cape
4 months ago
Cape Winelands, Western Cape, South Africa HotelJobs.co.za Full timeSafari JOBS is searching for a Duty Manager for a very busy, well-established, premier 5* establishment situated in a breath-taking area of Stellenbosch. The Duty Manager is responsible for ensuring that the guest experience, from arrival to departure, is seamless in accordance with all policies and procedures set. : Clear criminal record and excellent...
-
Junior Duty Manager-luxury Hotel-franschhoek
4 months ago
Cape Winelands, Western Cape, South Africa Hospitality Jobs Africa Full timeThe Junior Duty Manager is responsible for overseeing housekeeping to ensure guest rooms and public areas are clean and well-maintained. You will work closely with the front office to manage room occupancy, VIP guests, and special requests. Duties include room inspections, handling maintenance issues, managing housekeeping schedules, and assisting with guest...
-
Duty Manager
9 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeEXPERIENCED, PRO ACTIVE, CUSTOMER ORIENTATED DUTY MANAGER, to oversee facilities, security and customer service. Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management...
-
Duty Manager
9 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time**EXPERIENCED, PRO ACTIVE, CUSTOMER ORIENTATED DUTY MANAGER,** to oversee facilities, security and customer service. Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper...
-
Duty Manager
3 days ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time**_Our client a well established 5-star wine estate is urgently looking for an experienced Duty Manager to join their organization_** **_Location: _**_Stellenbosch, Western Cape_ **_Requirements:_** - _ Matric_ - _ Grade 12 plus diploma/certificate in Hospitality Industry/Tourism_ - _ 3+ years of previous experience working at the front desk_ - _ Must be...
-
Duty Manager
4 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeThis role requires a dynamic individual with exceptional customer service skills, a passion for hospitality, and the ability to oversee the smooth operations of the estate. As the Guest Relations Duty Manager, you will be the key contact for guests, ensuring they have a memorable visit while maintaining the highest standards of service. **Key...
-
Hotel Duty Manager
7 months ago
Stellenbosch, Western Cape, South Africa HAZENDAL WINE ESTATE Full timeThe duty manager reports into the relevant department heads on any particular shift. He or she is the liaison between all departments, namely: Food and Beverage, Accommodation, and Front of House. The duty manager needs to have an overall understanding of all of the above in order to be able to fill in as required for any staff member who is not available...
-
Duty Manager
7 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time**KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO**: - Take charge of the day-to-day operations of our Estate Accommodation Offering which includes but not limited to administration, bookings, marketing, maintenance, housekeeping and managing of accommodation staff, - Manage all property assets and operations to maintain 5-star standards set out -...
-
Restaurant Duty Manager
1 month ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time**Job Title**: Restaurant Duty Manager **Reports to**: Restaurant General Manager **Job Overview**: The Restaurant Duty Manager is responsible for overseeing the daily operations of the restaurant during their shift. This role involves managing staff, ensuring excellent customer service, handling any operational issues, and maintaining the overall quality...
-
Duty Manager
7 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeHotel at a Historic Wine Estate close to Stellenbosch is looking for an experienced and hardworking Duty Manager to join and manage their Accommodation Team. As the Duty Manager, you will be entrusted with overseeing all facets of our Accommodation operations, managing a team of housekeepers and receptionist, ensuring all give an outstanding consistent 5*...
-
Duty Manager
2 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeAn estate located in the Stellenbosch region is seeking a dedicated Duty Manager to join their dynamic team. This role requires a proactive leader with excellent organisational skills and a passion for delivering outstanding guest experiences. **Key Responsibilities**: - Oversee daily operations across all departments, including food & beverage outlets,...
-
Driver: Light Duty
4 months ago
Western Cape, South Africa Motus Corporation Full time**Motus Toyota Cape Gate **currently holds a vacancy for a **Driver **in the Used Cars Department**.** Reporting to the **Manager: Used Vehicles Sales,** this position will be suitable to an individual who will execute all driving duties and to assist with any other reasonable duties as required. **Position Overview**: **Specific Role...
-
Duty Manager
5 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeA 5* Hotel & lodges is looking for a Duty Manager who will be responsible for ensuring that the guest experience from arrival to departure is seamless in accordance with all policies and procedures set. Main responsibilities: - Ensure the highest standards are kept in guest service, cleanliness and maintenance standards - Monitors Guest Relations employees...
-
Duty Manager
5 days ago
Saldanha Bay, Western Cape, South Africa HotelJobs.co.za Full time**JOB SUMMARY** Guest service priority in conjunction with assistance in all areas where required. **CORE WORK ACTIVITIES** - Demonstrates effective communication and problem-solving skills - Welcome and acknowledge each guest with a smile, eye contact and a friendly verbal greeting - Anticipate guest needs, including asking questions of guests to better...
-
Duty Manager
7 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeIntimate high end hotel close to Stellenbosch is looking for an exceptional Duty Manager. - Liaising and assisting with other departments, implementing staff training schemes, ensuring that reports are filed timely and accurately, scheduling staff rosters, reporting on revenue figures, and being available to answer guest queries and complaints. - Applicant...
-
Duty Manager Stellenbosch
7 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeA Duty Manager at a Wine Estate in Stellenbosch typically plays a crucial role in overseeing various aspects of the estate's operations. The job description may include the following responsibilities: **1. Guest Experience**: - Ensure a high level of customer service and guest satisfaction. - Oversee and manage the overall guest experience, including...