IT Service Management Consultant
7 days ago
An exciting opportunity has arisen for ITSM Consultant positions within our existing team of consultants. The key purpose of the role is the delivery of the extensive portfolio of consulting services. We are looking for confident and experienced individuals who are up to date on the latest service management methodologies**, **in particular ITIL. You will be working to deliver our consultancy and education services, bringing to bear your service management expertise.
**PRIMARY ROLE**:
- Advises and influences clients, delivering solutions that achieve success for all parties across multiple IT management best practice and governance frameworks.
- Enhances the credibility of the company through thought leadership and industry recognition.
- Ability to create / develop solutions to meet client needs.
- Actively supports the company corporate strategy i.e. through the delivery of education / consultancy excellence providing opportunities for other business units.
- Delivering chargeable education / consultancy in line with our company and client requirements.
- Provides workshop facilitation for clients Senior Management team(s).
- Provides a mixture of chargeable education / consultancy, research and development, pre-sales support and management activity.
- Ensure that customer defined, and agreed service level standards are met, and that relationships with our company customers are developed and nurtured to their full potential.
- Responsible for creating and leading the strategic deployment of best practice within a client engagement focused on the strategic level of business processes and procedures.
- Relationship management and client co-ordination at numerous operational levels within the client’s organisation
- Specific product / service line responsibilities for example, ownership of Assessment services, Technical associated Services, or business-related Services (cultural change) or education services / product lines
- Ensuring success of personal and team targets by identification and management of opportunities with new and existing clients
- Negotiating and influencing at a strategic and tactical level (both externally and internally)
- Working to tight deadlines so as to meet objectives of the company and its Clients.
- Provision of pre-sale support and the production of solutions / proposals
- Presentation of operational, process and procedural recommendations and solution
- Executive Management workshop facilitation / delivery
- Assisting clients to develop clear strategic plans to address people, process and technology issues associated with relevant engagements
**KEY IMPACT AREAS**:
- Client Satisfaction
- Excellence in Customer Service
- **Should possess 5-8 years of experience in an IT service management environment and completed ITIL training.**
- Excellence in quality of deliverables
- Clear demonstrable understanding of the Clients business and requirements
- Excellent punctuality and attendance
- Positive feedback from clients and colleagues
- Generation of follow-on opportunities through delivery of quality products
**Job Types**: Full-time, Permanent
**Salary**: R50,000.00 - R70,000.00 per month
Ability to commute/relocate:
- Sandton, Gauteng: Reliably commute or planning to relocate before starting work (required)
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