Reservations Assistant

4 weeks ago


Cape Town, South Africa A24 Group Full time

**Job Description: Reservations Assistant**

**Location**:Cape Town, South Africa (Main Office)

**About Us**:
We are a prestigious wine farm, Benguela Cove, nestled just outside of Hermanus in the beautiful Western Cape. Alongside our sister UK properties, Leonardslee Gardens and Estate and Mannings Heath Golf Club, we pride ourselves on offering exceptional experiences to our guests. We are currently seeking a dedicated Reservations Assistant to join our team at our main office in Cape Town. This role is pivotal in providing the first point of contact for our guests, ensuring a seamless booking experience across our properties.

**Role Summary**:
As a Reservations Assistant, you will be the frontline of our customer service, handling telephone calls and enquiries with the utmost professionalism and efficiency. You will be responsible for managing reservations for Benguela Cove, as well as providing support for Leonardslee Gardens and Estate and Mannings Heath Golf Club. This role demands excellent communication skills, a knack for problem-solving, and the ability to work flexibly across multiple systems.

**Key Responsibilities**:

- Handle all incoming telephone calls and enquiries with a professional and courteous demeanour.
- Manage reservations efficiently, ensuring all guest requirements are met and confirmed promptly.
- Provide exceptional customer service, addressing any questions or concerns with empathy and accuracy.
- Utilize various IT systems to manage bookings, update customer information, and maintain accurate records.
- Work collaboratively with team members across different locations to ensure a coordinated approach to guest services.
- Identify and resolve any issues that may arise during the reservation process, offering solutions that meet guest needs.
- Ensure up-to-date knowledge of all properties, including services, amenities, and promotions, to provide accurate information to guests.

**Requirements**:

- Proven experience in a customer service or reservations role, preferably within the hospitality or tourism industry.
- Excellent telephone manner and communication skills, with the ability to engage positively with a diverse range of customers.
- Ability to work efficiently in a fast-paced environment, managing multiple tasks simultaneously without compromising on quality.
- Problem-solving skills, with a proactive approach to addressing and resolving issues.
- A team player, willing to support colleagues and contribute positively to the workplace culture.
- Flexibility to work 5 days a week, including Saturdays and Sundays during core hours.

**What We Offer**:

- The opportunity to be part of a prestigious and growing company.
- A supportive and dynamic team environment.
- Competitive salary and benefits.
- Training and development opportunities to enhance your skills and career progression.

**How to Apply**:
If you are passionate about delivering exceptional customer service and want to contribute to the success of Benguela Cove and our sister properties, we would love to hear from you. Please submit your CV and a cover letter outlining your suitability for the role to our recruitment team.



  • Cape Town, Western Cape, South Africa A24 Group Full time

    Job Description: Reservations AssistantLocation:Cape Town, South Africa (Main Office)About Us:We are a prestigious wine farm, Benguela Cove, nestled just outside of Hermanus in the beautiful Western Cape. Alongside our sister UK properties, Leonardslee Gardens and Estate and Mannings Heath Golf Club, we pride ourselves on offering exceptional experiences to...


  • Cape Town, Western Cape, South Africa Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists with the soliciting and managing of reservations sales-related opportunities. Manages...


  • Cape Town, South Africa Newmark Hotels Full time

    **OBJECTIVE** We require a responsible Coordinator to organize and manage our Reservations departments’ day-to-day administrative requirements. Seeking to pursue a position to enhance the reservations department by ensuring that all guest and departmental requests and procedures are handled in a timely manner. The Reservation coordinators are also the...


  • Cape Town, South Africa HotelJobs.co.za Full time

    Key Responsibilities: - Reservation Management: - Provide accurate information about room types, rates, and hotel amenities. - Assist guests in making, modifying, or canceling reservations. - Customer Service: - Offer personalized assistance to guests, addressing their specific needs and preferences. - Handle guest inquiries and concerns in a professional...


  • Cape Town, South Africa HotelJobs.co.za Full time

    Key Responsibilities: - Reservation Management: - Provide accurate information about room types, rates, and hotel amenities. - Assist guests in making, modifying, or canceling reservations. - Customer Service: - Offer personalized assistance to guests, addressing their specific needs and preferences. - Handle guest inquiries and concerns in a professional...


  • Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor -New Vacancy - Reservations Supervisor** **Head Office - Cape Town** **Requirements**: - Prior hospitality experience required. - Strong focus on quality. - Demonstrates a positive and professional demeanor. - Possesses exceptional time management, communication skills, and customer service. - Proficiency in Opera software is a...

  • Reservations Agent

    4 days ago


    Cape Town, South Africa Recruitment Matters (Pty) Ltd Full time

    Our client is seeking a dynamic and customer-focused Reservations Agent to join their team. The Reservations Agent will be responsible for handling reservations inquiries, providing accurate information to guests, and ensuring seamless booking experiences. **Responsibilities**: - **Reservation Management**: - Provide personalized assistance to guests,...


  • Cape Town, Western Cape, South Africa Newmark Hotels Full time

    OBJECTIVEWe require a responsible Coordinator to organize and manage our Reservations departments' day-to-day administrative requirements. Seeking to pursue a position to enhance the reservations department by ensuring that all guest and departmental requests and procedures are handled in a timely manner. The Reservation coordinators are also the liaisons...


  • Cape Town, Western Cape, South Africa The Right Company Full time

    RESERVATIONS COORDINATOR - CAPE TOWN - R Market relatedCurrently recruiting for a responsible RESERVATIONS COORDINATOR to organize and manage our Client's Reservations departments' day-to-day administrative requirements. Seeking to pursue a position to enhance the reservations department by ensuring that all guest and departmental requests and procedures are...

  • Reservations Agent

    3 weeks ago


    Cape Town, South Africa HotelJobs.co.za Full time

    Reservations Agent | Five Star Boutique Hotels - Making reservations for the Hotel and preparing rate proposals - Ensure accurate records about guests’ reservations, payments and general guest information - Answer reservations calls in a pleasant and courteous manner - Assist and maintain an efficient administration system within the department -...

  • Reservations Agent

    3 weeks ago


    Cape Town, South Africa HotelJobs.co.za Full time

    We are looking for detail-oriented reservation agents to assist our guests with their booking needs. You will provide various planning and booking services, including answering guests’ questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation Agent you must be able to work with mínimal supervision and have...


  • Cape Town, South Africa HotelJobs.co.za Full time

    To set an excellent example for the team to follow - Make sure you and the team are aware of all hotel programs, services, accommodations types, promotions, rates, and facilities - Help the reservation team in their role, by offering to them all the technical information and tools required for their role in order to engage and assist guests in an informed...


  • Cape Town, South Africa Newmark Hotels Full time

    **JOB TITLE: Reservations Supervisor** **OBJECTIVE**: The role is for an experienced Reservations Supervisor to manage the day to day running of the department. A well-rounded and reliable individual that would enjoy working in a fast paced and pressurized environment. Thrive in maintaining customer satisfaction and contributing to the company's success....


  • Cape Town, Western Cape, South Africa HotelJobs Full time

    Key Responsibilities: Reservation Management: Provide accurate information about room types, rates, and hotel amenities. Assist guests in making, modifying, or canceling reservations. Customer Service: Offer personalized assistance to guests, addressing their specific needs and preferences. Handle guest inquiries and concerns in a professional and timely...


  • Cape Town, Western Cape, South Africa HotelJobs Full time

    Key Responsibilities: Reservation Management: Provide accurate information about room types, rates, and hotel amenities. Assist guests in making, modifying, or canceling reservations. Customer Service: Offer personalized assistance to guests, addressing their specific needs and preferences. Handle guest inquiries and concerns in a professional and timely...


  • Cape Town, South Africa Newmark Hotels Full time

    JOB TITLE: Reservations Supervisor OBJECTIVE: The role is for an experienced Reservations Supervisor to manage the day to day running of the department. A well-rounded and reliable individual that would enjoy working in a fast paced and pressurized environment. Thrive in maintaining customer satisfaction and contributing to the company's success. Seeking to...


  • Cape Town, Western Cape, South Africa HotelJobs Full time

    Reservations Supervisor - Luxury Portfolio - Cape TownResponsibilities: Lead by example, setting a high standard for the team to follow. Ensure comprehensive knowledge of hotel programs, services, accommodations, promotions, rates, and facilities. Provide technical information and tools to support the reservation team in delivering informed and professional...


  • Cape Town, South Africa Belmond Full time

    At Belmond Safaris, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We know how much happens behind the scenes to make this magic happen! Often invisible to guests, the back of house team keeps things running smoothly, whether you’re working in Maintenance, Finance or Reservations, you’ll be...

  • Reservations Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa HotelJobs Full time

    **Hospitality and Outdoor New Vacancy Reservations Manager Cape Town**The Reservations Manager assists the Sales and Marketing Manager by overseeing, coordinating and directing the service, operations, logistics and activities of the Reservations Department in order to maximise Occupancy at the highest achievable Rate. Takes responsibility for the smooth and...


  • Cape Town, Western Cape, South Africa Bright Search Recruitment (Pty) Ltd Full time

    To lead the team by setting a strong example to followEnsure the team is well-informed about all hotel programs, services, promotions, rates, and facilitiesProvide the reservation team with necessary technical information and tools to assist guests professionallyKeep both reservations and hotel teams updated on high season dates, special offers, and other...