Reservations Consultant
4 months ago
Key Responsibilities:
- Reservation Management:
- Provide accurate information about room types, rates, and hotel amenities.
- Assist guests in making, modifying, or canceling reservations.
- Customer Service:
- Offer personalized assistance to guests, addressing their specific needs and preferences.
- Handle guest inquiries and concerns in a professional and timely manner.
- Upselling:
- Promote special packages, upgrades, and additional services to enhance the guest experience.
- Maximize revenue by upselling whenever possible.
- System Maintenance:
- Update reservation system with accurate guest information and special requests.
- Ensure all reservation records are complete and up-to-date.
Qualifications:
- Previous experience in 5* hotel reservations and customer service.
- Strong communication and interpersonal skills.
- Knowledge of hotel reservation systems and procedures.
- Excellent problem-solving abilities.
- Detail-oriented with good organizational skills.
Interviews will be held in person in Cape Town.
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