Command Centre Operator

3 months ago

Johannesburg, South Africa BankservAfrica Full time

**Do you see a future that includes more?**
**More exposure to innovative technologies, more personal growth, more experience?**
**Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.**:

- Job Title- Command Centre Operator- Location- Selby - Johannesburg, GP 2001 ZA (Primary)- Occupational Level- Skilled- Job Category- IT Operations- Job Type- Permanent**OUR THINKING**
We provide skills, development opportunities and leadership support to our people so that they can hone their skills to do more and give more in support of each other, our clients, and our communities in a supportive, yet performance driven, environment.

**WHO WE ARE**
We're an innovative technology company with strong ties to the financial industry. Innovating bank interoperability since 1972, supporting the growth of the South African Economy and individuals across the continent, is what we excel at. Continuously striving for financial inclusion and providing everyone with access to the digital economy enabling them to do more, get more and benefit from financial inclusion so that they can give more.

**WHAT WE DO**
Access to financial Inclusion ensures individual growth and economic growth - securing the growth of the African nation. We have served this noble purpose for five decades across the African Continent and our growth spurs us on to do more, give more and include more.

We are firm believers in our people and the Adaptability Quotient (AQ) inherent in each of us that makes us strive to thrive. BankservAfrica have a high AQ and it is this quality that has driven our business to continuously innovate and evolve, building capability and capacity to include more, enabling greater access to the country’s financial landscape.

**WHERE WE'RE GOING**
The payments landscape is being modernised globally and, therefore, ours is an exciting industry to be part of. New technologies are the main thrust driving this change. Technology enables the possibilities, and people’s ingenuity creates opportunities.

As an enabler our future plans are orchestrated around assembling a central payments environment that actively seeks and acquires strategic partners to enable service extensions. The core of our Financial Services Platform is a fully interoperable, cloud-ready composite platform delivering real-time value transfer and settlement, enhanced by a range of value-added services. The platform will leverage technological advancements aimed at:

- Managing complex volumes
- Faster deployment and faster change
- Personalised user experiences, with standardised platform experiences being the norm

Doing more will be realised through our creation of platform extension partners who will benefit from our standardised API capability which they in turn can offer to their clients, giving more. We aim to include new Market Actors through our value chain extension which will allow 'pass-through' connection in those cases where an existing actor passes services through a new actor enabling them to give more to the ecosystem without compromising the security or the role of the heavily regulated financial institutions.
- WHAT YOU WILL DO**You will engage with the following stakeholders**:

- Management
- Internal/External stakeholders
- PASA
- SARB

**Your key responsibilities will include**
- Operate as per standard operating procedures:

- Start of Day, Processing, Command Execution, Run instruction End of Day & Reconciliation process
- Customer Liaison
- Monitor and processing across all services as per the agreed thresholds and service level agreements for all processing sites
- Report and escalate any alerts or anomalies detected by the monitoring and processing of services
- Logging of Incidents and RFS accurately, timely manner as and when they occur (as per SLA)
- Follow up on calls logged until closure (SLA)
- Monitor alerts, evaluate and action level 1 & 2 escalate level 3 alerts to appropriate technical support teams
- Major Incident, initiate bridge call with all the relevant technical teams and incident management
- Co-ordinate technical teams on customer bridge call when required
- Report any end user technology /equipment malfunction to IT Support
- Handover of full details of any systems incidents, delays, anomalies to ensure follow and continuity with the next shift until completed
- Provide clear and accurate Communication and feedback to clients and customers relating to any operational issues and queries detected
- Manage notifications and escalations inbound and outbound
- Planning of daily task with Team lead, effective communication upon shift handover, preparation and completion of daily run instructions, situation reports, problem and incident management and recording of incidents on system (Marval)

**QUALIFICATIONS / KNOWLEDGE**
- Matric
- Required computer literacy levels
- Good knowledge on payments domain and understanding of payments process flow
-

  • Command Centre Operator

    1 month ago

    Johannesburg, South Africa BankservAfrica Full time

    Job Title- Command Centre Operator- Location- Selby - Johannesburg, GP 2001 ZA (Primary) - Occupational Level- Skilled- Job Category- IT Operations- Job Type- Permanent- DescriptionAll Monitoring & Processing of Critical systems, processes & Infrastructure IT operations are critical within the organisation and responsible for the delivery of high-quality...

  • Command Centre Operator

    4 months ago

    Johannesburg, South Africa South African Bankers Services Company Pty Ltd Full time

    **Job Description**: **Your role responsibility will be to**: BankservAfrica’ s payment clearing services enable the smooth, efficient processing and settlement of millions of interbank transactions daily, across the digital, retail, financial, bulk-clearing and across regions - Command Centre operators performs Start of Day procedures on backend systems...

  • Service Manager Command Centre

    3 months ago

    Johannesburg, South Africa South African Bankers Services Company Pty Ltd Full time

    **Job Description**: BankservAfrica being a payment clearing house and part of the National Payments System of South Africa and being the trusted partner servicing the financial industry, including banking institutions, requires the exercise of unconditional honesty and transparency on the part of the employee in respect of his duties and...

  • Service Manager Command Centre

    3 months ago

    Johannesburg, South Africa BankservAfrica Full time

    **Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.**: - Job Title- Service Manager Command Centre- Location- Selby - Johannesburg, GP 2001 ZA...

  • Command Centre Operator

    3 months ago

    Johannesburg, South Africa South African Bankers Services Company Pty Ltd Full time

    **Job Description**: **You will engage with the following stakeholders**: - Management - Internal/External stakeholders - PASA - SARB **Your key responsibilities will include** - Operate as per standard operating procedures: - Start of Day, Processing, Command Execution, Run instruction End of Day & Reconciliation process - Customer Liaison - Monitor and...

  • Command Center Operator

    4 months ago

    Johannesburg, South Africa BankservAfrica Full time

    This details all the information about the job posting. - Share this job as a link in your status update to LinkedIn. **Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give...

  • Senior Manager

    3 months ago

    Johannesburg, South Africa Nedbank Full time

    **Requisition Details & Talent Acquisition Consultant** - REQ 132722 - Keabetswe Modise**Job Family** - Information Technology **Career Stream** - IT Application Development**Leadership Pipeline** - Manage Managers **Job Purpose** - As the Senior Manager for Command Centre and Batch Automation, you are the custodian of the overall transaction processing...

  • Call Centre Operator

    4 months ago

    Johannesburg, South Africa Konig Digital LTD Full time

    Position: Call Centre Operator Company Overview: Raiden Global is a leading global provider of innovative solutions in the field of technology and communications. We are committed to delivering exceptional customer service and are looking for a highly motivated Call Centre Operator to join our team. Job Summary: As a Call Centre Operator, you will be...

  • Call Centre Agent: Travel Insurance Consultants

    4 months ago

    Johannesburg, South Africa Santam Full time

    What will you do? Santam Travel Insurance has a position available for a Call Centre Agent who will be based in Illovo. What will make you successful in this role? Interact with clients (telephonically or on a face to face level) Operate in an Inbound call centre environment Maintain excellent product knowledge Provide correct, factual information relative...

  • Call Centre Operations Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa TalentCru Full time

    Job DescriptionTalentCru is seeking a highly skilled and experienced Call Centre Supervisor to join our team. As a Call Centre Supervisor, you will be responsible for leading a team of Service Centre Consultants and driving operational service delivery.Key ResponsibilitiesTeam Leadership: Lead a team of up to 20 Service Centre Consultants and provide...

  • IT Data Centre Operations Analyst

    4 months ago

    Johannesburg, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Data Centre Operations Manager

    3 months ago

    Johannesburg, South Africa CBRE Excellerate Full time

    Position title: Data Centre Operations Manager Position reports to: Contract Manager Grade: C4 Business Unit: CBRE Excellerate Location: Gauteng **CBRE Overview** CBRE manages the maintenance of Data Centres and is committed to the provision of an efficient and effective critical engineering maintenance service. The primary function is to ensure 100%...

  • Chief Operating Officer

    3 months ago

    Johannesburg, South Africa Sci-Bono Discovery Centre Full time

    **Vacancy** **Chief Operating Officer (5 year Fixed term)** **Job Purpose** Support the Chief Executive Officer in leading the organization in the successful pursuit of its vision, mission, and strategic objectives through effective and efficient management of the operational requirements delegated by the Chief Executive Officer. Manages all aspects of...

  • Call Centre Agent

    3 months ago

    Johannesburg, South Africa Merchants SA Full time

    Looking for a job to challenge your excellent customer service skills? Look no further.. Calling all Customer Service Agents for an International Company which is a broadcasting and cable television giant. We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international...

  • Inbound Call Centre Agent

    3 months ago

    Johannesburg, South Africa Afrizan People Intelligence Full time

    **JOB DESCRIPTION** **Our client in the Multimedia space is looking for energetic, self-motivated individuals who share a passion for service within the customer service industry** **Job Requirements** - Deliver exceptional service that exceeds clients’ expectations through proactive, innovative and appropriate solutions. - A well-organized team player...

  • Senior Manager: Career Centre

    1 week ago

    Johannesburg, South Africa Sci-Bono Discovery Centre Full time

    **SENIOR MANAGER: CAREER CENTRE** **(5 YEARS FIXED-TERM CONTRACT)** **JOB PURPOSE** To lead and manage the Career Centre at Sci-Bono Discovery Centre by providing strategic direction and oversight to ensure effective delivery of career development services, psychometric assessments, skills development and placement support for various customers starting...

  • Contact Centre Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Believe Resourcing Full time

    About the RoleThe client is seeking an experienced Service Delivery Leader to oversee the daily operations of their contact centre, focusing on service delivery, team leadership, and client relationship management. This individual will be responsible for ensuring optimal performance, managing budgets, and maintaining high service quality for US-based...

  • Usa Sales and Retentions Call Centre Agents

    3 months ago

    Johannesburg, South Africa Thanda Human Capital Full time

    We are seeking to employ experienced Sales / Retentions Agents for our American Night call centre based in Randburg and Parktown **Requirements**: - Brilliant command of the English language as you will be dealing with an American clientele - Matric or NQF Level 4 Certification completed - No criminal record - South African citizens - Ability to work...

  • Call Centre Agent: Travel Insurance Consultants

    4 months ago

    Johannesburg, South Africa Sanlam Full time

    **What will you do?** **Santam Travel Insurance **has a position available for a **Call Centre Agent** who will be based in **Illovo.**What will make you successful in this role?** - Interact with clients (telephonically or on a face to face level) - Operate in an Inbound call centre environment - Maintain excellent product knowledge - Provide correct,...

  • Call Centre Operations Manager

    5 days ago

    Johannesburg, Gauteng, South Africa Quantanite Full time

    About the RoleWe are seeking a highly skilled and experienced Call Centre Manager to lead our team in Johannesburg, South Africa.Key ResponsibilitiesDevelop and implement efficient operating models to drive business growth and improve customer satisfaction.Collaborate with the sales organisation to onboard new clients and ensure seamless integration.Work...