Command Centre Operator

5 months ago


Johannesburg, South Africa South African Bankers Services Company Pty Ltd Full time

**Job Description**:
**You will engage with the following stakeholders**:

- Management
- Internal/External stakeholders
- PASA
- SARB

**Your key responsibilities will include**
- Operate as per standard operating procedures:

- Start of Day, Processing, Command Execution, Run instruction End of Day & Reconciliation process
- Customer Liaison
- Monitor and processing across all services as per the agreed thresholds and service level agreements for all processing sites
- Report and escalate any alerts or anomalies detected by the monitoring and processing of services
- Logging of Incidents and RFS accurately, timely manner as and when they occur (as per SLA)
- Follow up on calls logged until closure (SLA)
- Monitor alerts, evaluate and action level 1 & 2 escalate level 3 alerts to appropriate technical support teams
- Major Incident, initiate bridge call with all the relevant technical teams and incident management
- Co-ordinate technical teams on customer bridge call when required
- Report any end user technology /equipment malfunction to IT Support
- Handover of full details of any systems incidents, delays, anomalies to ensure follow and continuity with the next shift until completed
- Provide clear and accurate Communication and feedback to clients and customers relating to any operational issues and queries detected
- Manage notifications and escalations inbound and outbound
- Planning of daily task with Team lead, effective communication upon shift handover, preparation and completion of daily run instructions, situation reports, problem and incident management and recording of incidents on system (Marval)

**QUALIFICATIONS / KNOWLEDGE**
- Matric
- Required computer literacy levels
- Good knowledge on payments domain and understanding of payments process flow
- Exposure to core AWS services and AWS CLI
- Basic knowledge of Linux commands
- Basic knowledge in writing queries in POSTGRES
- In-depth understanding and knowledge of Bankservafrica systems and processes (advantage)

**EXPERIENCE**
- Experience in 24/7 monitoring operating systems
- Command / Service experience
- Minimum 3 years’ experience in related field (payments operator ) advantage
- Exposure to any Fraud Management system
- Experience with different geographical team will be a plus
- Experience with monitoring solutions such as CloudWatch, Prometheus
- Ability to troubleshoot distributed systems
- Strong experience in customer management
- Good communication skills, both written and verbal
- Strong time management and organizational skills
- Ability to troubleshoot distributed systems
- Problem-solving skills



  • Johannesburg, South Africa BankservAfrica Full time

    Job Title- Command Centre Operator- Location- Selby - Johannesburg, GP 2001 ZA (Primary) - Occupational Level- Skilled- Job Category- IT Operations- Job Type- Permanent- DescriptionAll Monitoring & Processing of Critical systems, processes & Infrastructure IT operations are critical within the organisation and responsible for the delivery of high-quality...


  • Johannesburg, South Africa South African Bankers Services Company Pty Ltd Full time

    **Job Description**: **Your role responsibility will be to**: BankservAfrica’ s payment clearing services enable the smooth, efficient processing and settlement of millions of interbank transactions daily, across the digital, retail, financial, bulk-clearing and across regions - Command Centre operators performs Start of Day procedures on backend systems...


  • Johannesburg, South Africa South African Bankers Services Company Pty Ltd Full time

    **Job Description**: BankservAfrica being a payment clearing house and part of the National Payments System of South Africa and being the trusted partner servicing the financial industry, including banking institutions, requires the exercise of unconditional honesty and transparency on the part of the employee in respect of his duties and...


  • Johannesburg, South Africa BankservAfrica Full time

    **Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.**: - Job Title- Service Manager Command Centre- Location- Selby - Johannesburg, GP 2001 ZA...


  • Johannesburg, Gauteng, South Africa Fidelity Services Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Operations Coordinator to join our team at the National Command Centre. The successful candidate will be responsible for ensuring that all site-specific security requirements are met, and that client needs are efficiently and professionally addressed.


  • Johannesburg, South Africa BankservAfrica Full time

    **Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.**: - Job Title- Command Centre Operator- Location- Selby - Johannesburg, GP 2001 ZA (Primary)-...


  • Johannesburg, South Africa BankservAfrica Full time

    This details all the information about the job posting. - Share this job as a link in your status update to LinkedIn. **Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give...

  • Monitoring Controller

    4 weeks ago


    Johannesburg, South Africa Fidelity Services Group Full time

    **Vacancy: Monitoring Controller - (National Command Centre)** **Location: Roodepoort** **Overall purpose of the job**: The overall purpose of this position is to ensure that all site-specific security requirements are adhered to and that the Client's needs are always efficiently and professionally met. **MUST BE WILLING TO WORK SHIFTS**: **Minimum...

  • Senior Manager

    5 months ago


    Johannesburg, South Africa Nedbank Full time

    **Requisition Details & Talent Acquisition Consultant** - REQ 132722 - Keabetswe Modise**Job Family** - Information Technology **Career Stream** - IT Application Development**Leadership Pipeline** - Manage Managers **Job Purpose** - As the Senior Manager for Command Centre and Batch Automation, you are the custodian of the overall transaction processing...


  • Johannesburg, Gauteng, South Africa Logicalis Full time

    Job Title: Security SpecialistLogicalis is seeking a highly skilled Security Specialist to join our Security Operations Centre (SOC) team. As a Security Specialist, you will play a critical role in defending against security breaches and actively isolating and mitigating security risks.Key Responsibilities:Participate in the incident detection process,...

  • Call Centre Operator

    5 months ago


    Johannesburg, South Africa Konig Digital LTD Full time

    Position: Call Centre Operator Company Overview: Raiden Global is a leading global provider of innovative solutions in the field of technology and communications. We are committed to delivering exceptional customer service and are looking for a highly motivated Call Centre Operator to join our team. Job Summary: As a Call Centre Operator, you will be...


  • Johannesburg, South Africa Sci-Bono Discovery Centre Full time

    **SENIOR MANAGER: CAREER CENTRE** **(5 YEARS FIXED-TERM CONTRACT)** **JOB PURPOSE** To lead and manage the Career Centre at Sci-Bono Discovery Centre by providing strategic direction and oversight to ensure effective delivery of career development services, psychometric assessments, skills development and placement support for various customers starting...


  • Johannesburg, Gauteng, South Africa Initiate International Full time

    Job Title: Call Centre ManagerInitiate International is seeking a highly skilled and experienced Call Centre Manager to lead our customer service operations in the iGaming and sportsbook sector.Job Summary:We are looking for a dynamic and results-driven Call Centre Manager to oversee the daily activities of our call centre, ensuring operational efficiency...


  • Johannesburg, Gauteng, South Africa TalentCru Full time

    Job DescriptionTalentCru is seeking a highly skilled and experienced Call Centre Supervisor to join our team. As a Call Centre Supervisor, you will be responsible for leading a team of Service Centre Consultants and driving operational service delivery.Key ResponsibilitiesTeam Leadership: Lead a team of up to 20 Service Centre Consultants and provide...


  • Johannesburg, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...


  • Johannesburg, Gauteng, South Africa Initiate International Full time

    Job Title: Call Centre Operations ManagerWe are seeking a highly skilled Call Centre Operations Manager to lead our customer service operations in the iGaming and Sportsbook sector. Our Client is a dynamic and innovative company that values exceptional player experiences.Key Responsibilities:Lead and manage call centre operations to ensure smooth and...


  • Johannesburg, South Africa Jobted ZA C2 Full time

    - Call Centre Sales experience preferably Financial Sector Background. - Language preference - All 11 SA languages / including English · Gujarati · Hindi · Kannada · Kashmiri · Konkani · Maithili · Malayalam · Marathi · Meitei - To convert supplied leads of already interested clients into a sale / Existing clients - To be aggressive in closing...


  • Johannesburg, Gauteng, South Africa Initiate International Full time

    Job Title: Call Centre Operations ManagerJob Summary:Initiate International is seeking a seasoned Call Centre Operations Manager to spearhead our customer service operations in the iGaming and sportsbook sector. As a key member of our team, you will be responsible for leading a high-performing team, driving player satisfaction, and ensuring smooth call...


  • Johannesburg, Gauteng, South Africa Initiate International Full time

    Job Title: Call Centre ManagerJob Summary:Initiate International is seeking a seasoned Call Centre Manager to spearhead our customer service operations in the iGaming and sportsbook sector. As a key member of our team, you will be responsible for leading a high-performing team, driving player satisfaction, and ensuring smooth call centre operations.Key...


  • Johannesburg, South Africa CBRE Excellerate Full time

    Position title: Data Centre Operations Manager Position reports to: Contract Manager Grade: C4 Business Unit: CBRE Excellerate Location: Gauteng **CBRE Overview** CBRE manages the maintenance of Data Centres and is committed to the provision of an efficient and effective critical engineering maintenance service. The primary function is to ensure 100%...