Monitoring Controller

2 months ago


Johannesburg, South Africa Fidelity Services Group Full time

**Vacancy: Monitoring Controller - (National Command Centre)**
**Location: Roodepoort**

**Overall purpose of the job**:
The overall purpose of this position is to ensure that all site-specific security requirements are adhered to and that the Client's needs are always efficiently and professionally met.

**MUST BE WILLING TO WORK SHIFTS**:
**Minimum qualifications and experience**:

- Must Reside in West Rand
- Grade 12 (Matric)
- Own Transport / Driver's License
- Shift work
- PSIRA Registered (Grade C) or Grade A
- Computer Literate
- Monitoring Centre experience - must be able to demonstrate inbound, outbound and dispatch capabilities
- Surveillance Experience Must be able to work under pressure and for extended hours as and when required
- Work independently and within a team.
- A minimum of 5 years’ experience in the Security Industry Control room or Call Centre
- No criminal record or any Pending Cases
- Must be reliable and trustworthy
- Call Centre or Control Room Experience
- Receiving complaints and informing management accordingly

**MAIN DUTIES AND RESPONSIBILITIES**:

- Fluent in English
- Telephone Ethics and Communication
- Experience in Excuquard, Listener, Milestone, Challager, Auto Cam
- Compiling Reports / Investigations
- CCTV Experience VUMACAM Experience

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._



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