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IT Help Desk Technician

2 months ago

Johannesburg, South Africa FirstRand Full time

Job Description

Solve IT user queries and problems and provide high level support on complex problem resolution and advise on new established systems train users
- Increase operational efficiency and suggest solutions to enhance cost effectiveness
- Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
- Responsible for the timely and effective response of IT Help Desk user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
- Provision of an efficient IT administration service through careful and timeous planning, IT reporting and updating of all related IT information in the Help Desk Area
- Comply, understand and implement all steps within IT development and meet governance in terms of legislative, software license requirements and audit requirements
- Solve IT Help Desk user queries and problems
- Provide high level support on complex problem resolution

Job Details

Application Closing Date

06/04/24

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