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Receptionist (Maternity Cover) - Head Office

2 months ago

Cape Town, South Africa Cape Union Mart Full time

An opportunity has become available at our Head Office in Cape Town for a dynamic, well-spoken and self-driven Receptionist who is passionate about providing awesome customer experiences. The duration of the contract will be approximately 6 months for the purposes of maternity cover.

**Duties and Responsibilities**:
Reception and switchboard duties including but not limited to:

- Meet and greet clients and team members in a professional manner
- Promptly answer telephone calls and redirect as appropriate
- Accurately record and relay messages as required
- Monitor the reception and client areas to ensure that they are kept tidy
- Assist with ensuring that guests receive refreshments
- Ensure the reception area is attended to at all times
- Ensure guests are directed to the correct meeting rooms

Administration duties such as:

- Book and coordinate meeting room bookings
- Arrange courier deliveries on request and maintain appropriate records
- Ensure prompt collection of packages and deliveries from Reception

Provide general assistance to team leader and team members

**Requirements**:
Knowledge, Experience & Qualifications Required
- Minimum 2 years prior experience in a receptionist or similar role
- Previous experience in a clothing retail environment is advantageous
- Matric (essential) with a relevant administration qualification (advantageous)
- A valid driver’s license is advantageous
- Microsoft Office proficiency - Intermediate level is preferable
- Proficiency in English

**Competencies Required**
- Strong commitment to delivering a high level of customer service
- Excellent verbal and written communication skills
- Ability to establish rapport with all stakeholders and customers
- Able to handle conflict and challenging pressures
- Proven administrative, planning and organizational skills
- Professional appearance
- Proactive, accurate and detail-orientated
- Highly motivated with a positive can-do attitude
- Ability to show initiative and solution focused
- Resilient & tenacious in a fast-paced & ever-changing environment
- Ability to prioritize and manage your time
- Maintain high levels of confidentiality
- Committed, self-motivated, driven and trustworthy