Team Leader

7 months ago

Midrand, South Africa Metropolitan Life Full time

**Introduction**
- Metropolitan is one of the services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.**Role Purpose**
- Manage and motivate the team in order to deliver an excellent client experience and support the achievement of sales targets.**Requirements**:
- Minimum entry level qualification equivalent to Grade 12/NQF4 qualification.-
- Diploma in Business Management.-
- FSB recognised qualification listed or credits pertaining to the date of first appointment in the industry, listed on the most recently published Board notice as published for recognised qualification, to fulfil the duties of a compliant supervisor (advantageous).-
- FAIS Representative Regulatory Exam Level 5 passed (advantageous).-
- FAIS Key Individual Regulatory Exam Level 1 (preferred).**Duties & Responsibilities**- Develop plans to achieve sales targets in line with client centric practices.-
- Manage the adherence to operational processes, policies and legislative requirements.-
- Develop action plans and initiatives to drive sales, motivate team and improve performance.-
- Communicate and implement approved team targets within area of responsibility.-
- Implement action plans to achieve sales targets and business goals.-
- Effectively manage all day-to-day team activities and escalations.-
- Collaborate with Quality Assurance and Performance Coaches to guide and coach team to increase productivity, compliance and quality of calls.-
- Regularly assess team members' performance against targets and implement actions to increase performance.-
- Assess service delivery based on engagements with business, stakeholders and relevant analytics and implement plans for improvement.-
- Maintain effective and efficient record keeping on the relevant system.-
- Conduct regular engagement with team members in order to cascade information and team objectives.-
- Cultivate and manage working relationships with a variety of stakeholders.-
- Analyse, identify trends and report on team performance and productivity.-
- Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs.-
- Implement measures to address non-performance within the team.-
- Identify operational efficiencies and make recommendations for improvement.-
- Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.-
- Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.-
- Provide regular reports on delivery of services-
- Provide authoritative, expertise and advice to clients and stakeholders-
- Make recommendations to improve client service and fair treatment of clients within area of responsibility-
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service-
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.-
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.-
- Select and recruit suitably qualified talent in line with Employment-
- Equity principles and MMI values-
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.-
- Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.-
- Support effective workforce planning practices to ensure that staffing requirements are accurately forecasted-
- Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.-
- Effectively manage performance within the team in order to ensure business objectives are achieved-
- Encourage innovation, change agility and collaboration within the team-
- Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.-
- Plan and implement a cycle of medium term improvements to drive pricing of services and products.-
- Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financi

  • Warehouse Team Leader

    7 months ago

    Midrand, South Africa Nucom Resources Full time

    **Role Description** This is a full-time on-site role as a Team Leader located in Midrand, Responsible for ensuring that that warehouse space is kept working, tidy, organized, and free from hazards. **Qualifications** - National Senior Certificate. - Valid driver’s license. - **OWN TRANSPORT ESSENTIAL.**: - A supervisory qualification would also be...

  • Stores Team Leader

    1 week ago

    Midrand, South Africa The Recruitment Agency South Africa (TRASA) Full time

    Overview Position: Stores Team Leader Location: Midrand, Gauteng **Salary**: Market Related and Negotiable **JOB PURPOSE** - The Primary responsibility of the Stores Team Leader is to ensure the smooth flow of materials from the point of delivery at the company’s facility until the end user, either company in Midrand, local clients or international...

  • Production Team Leader

    2 months ago

    Midrand, South Africa Jobted ZA C2 Full time

    Responsibilities: Safety, Food Safety and Staff Management Ensure full compliance to all national OHS Act requirements and company Occupational Health and Safety & Food Safety regulations and policies. Responsible and accountable for maintenance of the "5 s" in your department. Action all Internal and External Safety Audit action plans relating to your...

  • Stores Team Leader

    6 days ago

    Midrand, South Africa The Recruitment Agency South Africa (TRASA) Full time

    **Stores Team Leader** JOB PURPOSE - The Primary responsibility of the Stores Team Leader is to ensure the smooth flow of materials from the point of delivery until the end user, either PLS in Midrand, local clients or international clients. - Disposal of materials and stock, the materials Review Board (MRB) form part of the primary responsibility of the...

  • Production Team Leader

    2 months ago

    Midrand, South Africa Fenris Personnel CC Full time

    Responsibilities: Safety, Food Safety and Staff ManagementEnsure full compliance to all national OHS Act requirements and company Occupational Health and Safety & Food Safety regulations and policies.Responsible and accountable for maintenance of the "5 s" in your department.Action all Internal and External Safety Audit action plans relating to your...

  • Production Team Leader

    2 months ago

    Midrand, South Africa Fenris Personnel CC Full time

    Responsibilities:Safety, Food Safety and Staff ManagementEnsure full compliance to all national OHS Act requirements and company Occupational Health and Safety & Food Safety regulations and policies.Responsible and accountable for maintenance of the "5 s" in your department.Action all Internal and External Safety Audit action plans relating to your...

  • Call Centre Team Leader

    6 months ago

    Midrand, South Africa Shared Mobility Africa Full time

    **About Shared Mobility Africa**: Mobify Tracker, a dynamic division of Shared Mobility Africa, is currently seeking passionate and results-driven Call Centre Team Leader to join our rapidly growing team. If you are enthusiastic about managing and leading a team of customer service representatives to ensure exceptional customer service experience, we want to...

  • Process Team Leader

    2 months ago

    Midrand, South Africa Nandos Careers Full time

    Responsible for day-to-day management of the food manufacturing process, ensuring achievement of a daily plan, in compliance with business KPI’s, health and safety objectives. Responsible for supporting the Production Group Leader in achieving production targets and efficiencies. Assisting the Production Group Leader with the day-to-day management...

  • IT Projects Team Leader

    7 months ago

    Midrand, South Africa UT Information Technologies & Greenro Solutions Full time

    **Job Purpose** Develop team schedules and assist in the successful onboarding and training of team members. Create and communicate a clear list of expectations and goals for team members to follow. Offer emotional support to project team members and make people feel valued. **Required: Qualifications** Grade 12 Diploma / Btech Information...

  • Debt Collection Team Leader

    7 months ago

    Midrand, South Africa Hahn Collections (Pty) Ltd Full time

    Hahn Collections is looking for a strong and motivated Debt Collection Team Leader to join our team. **REQUIREMENTS**: - Matric Certificate - Tertiary qualification or course is advantageous, but not required - 3 years of debt collection call center experience, 1-2 years of management experience in debt collection - Excalibur & Swordfish Debt Collection...

  • Support Team Leader

    7 months ago

    Midrand, South Africa IG3N Full time

    **Job Overview**: As the Support Team Leader, you will play a pivotal role in leading a team of support technicians dedicated to ensuring the seamless integration and optimal performance of our lithium-ion phosphate batteries within solar energy systems. This multifaceted position requires a balance of technical expertise, leadership acumen, and a commitment...

  • Front Office Team Leader

    7 months ago

    Midrand, South Africa HotelJobs.co.za Full time

    We are seeking a Front Office Team Leader for our Hotel in Midrand Main duties and responsibilities: - Supervise staff to ensure courteous and efficient welcoming and departure procedures for guests - Must be compliant and well versed in Health and Safety as well as Labour Legislation - Supervise staff with regard to overall work performance and on the job...

  • Control Room Team Leader

    6 days ago

    Midrand, South Africa Servest Careers Full time

    **Job Context**: SERVEST SECURITY, A DIVISION OF SERVEST HAS A VACANCY FOR A CONTROL ROOM TEAM LEADER REPORTING TO THE SPECIALISED SERVICES EXECUTIVE. MUST BE PSIRA GRADE A REGISTERED WITH EXPERIENCE IN SECURITY INDUSTRY.** Minimum Requirements**: Grade 12; Grade A PSIRA registered Minimum 8 years in the Security Industry and 5 years as a Site Manager and/or...

  • Team Leader

    7 months ago

    Midrand, South Africa Hahn Collections (Pty) Ltd Full time

    **Team Leadership**: - Lead, motivate, and inspire a team of debt collection agents. - Provide ongoing coaching, training, and feedback. - Foster a positive and collaborative team environment. **Performance Management**: - Monitor and evaluate individual and team performance. - Implement strategies to address performance gaps. - Conduct regular...

  • Client Services Team Leader

    7 months ago

    Midrand, South Africa PSG Financial Services Full time

    At PSG Wealth, we are committed to delivering exceptional client experiences and providing tailored financial solutions. As a Client Services Team Lead, you will play a pivotal role in ensuring our clients receive top-notch service and support. You will lead a team dedicated to building strong client relationships, resolving inquiries efficiently, and...

  • Team Leader Customer Service

    1 week ago

    Midrand, South Africa Charm Recruit Full time

    QUALIFICATIONS: - Experience & Ability: - Must have minimum Matric qualification- - A strong sales background is essential, with experience in coaching and mentoring team members and good team leadership experience and skills.- - A minimum of 2 years team leader/supervisor experience- - Excellent telephone manner- - High level of computer skills- - Strong...

  • Workshop Sales

    2 days ago

    Midrand, South Africa ABC Worldwide (Pty) Ltd Full time

    Our client based in Midrand, Johannesburg, is looking to employ a Workshop Sales & Consulting Team Leader (Automotive Market). **JOB DESCRIPTION** An opportunity exists for a Team Leader in the Workshop Sales & Consulting department. The purpose of the role is to drive the team to expand and develop the growth of workshop concepts. **Duties may include...

  • Broker Client Services Team Leader

    3 months ago

    Midrand, South Africa Sanlam Full time

    **Who are we?** **Minimum Qualifications Required** - Grade 12/Standard 10/NQF 4 - RE 5 - Tertiary Qualification (FSCA Recognized) - Class of Business: Personal lines **Minimum Experience** - Minimum of 5 years’ experience in a broker or client services environment - Minimum of 5 years’ experience in a Underwriting/Policy Admen Services role - Minimum...

  • Team Leader

    4 days ago

    Midrand, South Africa Metropolitan Life Full time

    **Introduction** Metropolitan is one of the services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is...

  • Team Leader

    7 hours ago

    Midrand, South Africa Metropolitan Life Full time

    **Introduction** Metropolitan is one of the services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is...