Contact Centre Real Time Data Analyst

The Real-Time Analyst is responsible for the following: 110% floor work - As a Real Time Analyst, you will work closely with Operations - Ensuring optimum service levels are achieved to deliver consistent performance - Help monitor Incoming volumes In Queues - Report on Daily attendance schedule adherence of Agents in real-time - Adoption and communication...

Working Hours: Nightshift As a Real Time Analyst your role is intended to support the Operations in delivering to the staffing plans that are agreed internally and externally with our Clients. **Duties & Responsibilities** - Monitor and manage contact centre demand across all campaigns on a daily basis. - Balancing activities / staffing to ensure that...

**Role Purpose** To lead a team of real time analysts to proactively managing the contacts and queues “on the day” to ensure service levels and business targets are met. This means taking the resource plan and forecasts and monitoring volumes throughout the day, acting if thresholds are transgressed and enabling service recovery plans if required. You...

**Quality Analyst** Exciting Opportunity for an All Star to join the US client Leaders in aiding the development of the department. We are looking for our next Quality Analyst. **What will you be doing?** - Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality. - Analyze...

Job DescriptionJOB PURPOSEResponsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line...

Job Posted: 22-Jan-2024 - Location: Cape Town Situated within the Central Reservations contact centre office for this luxury international 5* brand based in Cape Town. Hospitality experience within a luxury brand. **Business Unit or Division**: Central Reservations, Europe Responsible to: Director of Customer Contact, NEAA & SE **Responsible...

Situated within the Central Reservations contact centre office for this luxury international 5* brand based in Cape Town. Hospitality experience within a luxury brand. **Business Unit or Division**: Central Reservations, Europe Responsible to: Director of Customer Contact, NEAA & SE **Responsible for**: **Contact Centre Team** **Scope & Purpose**: -...

**The Company**:Benchmark International **Role Name**: Data Cleansing and Point-of-Contact Analyst **Location**: Cape Town International Airport; office based **Hours of work**: Monday to Friday 8:00am - 17:00pm **Daily Responsibilities**: - To update the company’s database and client records accurately and with detailed notes. - Ability to...

Fantastic position for a mid-level analyst aspiring to leadership. My client is a leading & stable medium sized FMCG company who requires a Data Analyst / Customer Insights Analyst to provide data/dashboards and reports on both existing as well as forecasted customer behaviour. The ideal candidate should be committed to gaining and learning more about...

Fantastic position for a mid-level analyst aspiring to leadership. My client is a leading & stable medium sized FMCG company who requires a Data Analyst / Customer Insights Analyst to provide data/dashboards and reports on both existing as well as forecasted customer behaviour. The ideal candidate should be committed to gaining and learning more about...

**The Company**:Benchmark International **Role Name**: Data Cleansing and Point-of-Contact Analyst **Location**: Cape Town International Airport; office based **Hours of work**: Monday to Friday 8:00am - 17:00pm **Remuneration**:R8000 - R9000 per month (depending on experience and skills) **Daily Responsibilities**: - To update the company’s database...

**REPORTS TO**:OPERATIONAL EXECUTIVE **MAIN PURPOSE OF JOB**: The overall purpose of the position is to effectively manage and improve the functions of the Operations Contact Centres (Customer Contact Centres and Central Monitoring Centres) and all related functions for Fidelity ADT Coastal Region. To align these functions to the strategic objectives of the...

**Job brief** Are you looking to join a dynamic, modern, and forward-thinking organization located in Cape Town. We are looking for a Data Analyst with a degree in data science. You will be managing, monitoring, and analyzing for a contact center and completing day-to-day data and dialler changes and reporting A data analyst tor will collaborate with...

The key objective of the role is to identify and understand customer needs and deliver first class customer service in an omni channel Contact Centre environment. A key success measure will be the ability to assist clients with bookings and facilitate the payment process for services offered by Marie Stopes South Africa. **APPLICANTS WITH EXPERIENCE IN THE...

Cape Town, South Africa, Africa - 720000 **Job Reference**: - 34827 My client, a leading supplier of unique and innovative igaming content is looking for a skilled **Data Analyst** to join their team in ** CapeTown**. Join a dynamic and innovative technology organization that pushes boundaries, solves complex challenges, and shapes the future. Be part...

As a Senior Business Analyst, you'll be responsible for analyzing and testing new software applications. You'll be tasked with ensuring that the application is working as intended before it goes live to customers. You will work closely with other development teams and the business analysts in order to ensure that all aspects of our product are functioning...

MI/Data Analyst Reporting Analyst **Responsibilities**: The Reporting Analyst is fully dedicated to and receives work from the Retail Contact Center Business Intelligence (RCC BI) team. The role solves complex business problems and issues using data from internal and external sources to provide insight to decision-makers. The Reporting Analyst work...

Our international client is looking for a Contact Centre Advisory to be based in the Cape Town area. This will be a permanent position. **Requirements**: - Must be fluent in German. - Shift work required (UK GMT) - Monday to Friday: 08h00 - 20h00 - Saturday & Sunday: 09h00 - 18h00 - Experience is not necessarily required as training will be provided but...

About us, purpose, experience and qualifications **about us**: **purpose**: **experience and qualifications**: - Minimum Qualification - BComm degree in Business Management or Marketing - Preferred Qualification - Honours degree in Business Management or Marketing - Experience - Six to twelve months experience in a contact centre aenvironment An...

**AI Analyst Intern** We are a rapidly growing artificial intelligence startup seeking talented university students to join our team as AI Analyst Interns. In this role, you will have the opportunity to work with cutting-edge technologies, gain valuable industry experience, and make a significant impact on the development of our AI...