Franchise Manager

6 months ago

Nelspruit, South Africa Bianca consulting Full time

**JOB PROFILE**

**JOB TITLE: FRANCHISE MANAGER**

**Grade: C1**

**Purpose of Job**

The role of the Franchise Manager is to manage, develop and grow our Franchise Partners to an extent whereby they enjoy an above average return on their investment, contributing towards the brand becoming the brand of choice for both potential investors and consumers.

**Key Tasks and Responsibilities**
- Assist with the development and implementation of franchisee specific business plans and budgets.
- Interpret monthly management accounts, benchmark and suggest corrective actions where necessary.
- Protect brand integrity via implementation and measurement of Standards of Operations

Programmes.
- Identify and communicate formal training needs to the skills trainer for training intervention.
- Monitor and feedback information about competitor activity and pricing within his/her region.
- Identify in-store training needs and implement OJT (on the job training) interventions and coaching.
- Assist franchisee in selecting and formulating locality marketing plans in order to increase brand awareness and grow their business.
- Ensure implementation of national marketing campaigns. Enforce correct use of all supporting elements i.e. point of sale, premiums etc.
- Act as brand custodian and ensure brand integrity is always protected via adherence to all requirements across key functions namely, Operations, Development, HR, and Marketing.
- Drive the Menu matric accuracy ongoing
- Assist marketing team with menu launches and product development
- Participate in annual Business Plans and Marketing plans development

**Skills / Attributes**
- Strong Communication, Organisational, Operational and People Skills
- Highly presentable
- Developed analytical and problem-solving abilities
- Strong interpersonal skills
- Energetic self starter
- A hands-on approach to problem solving
- Fanatical attention to detail
- Strong customer service orientation
- Willing to travel. Will be required to stay away from home.

**Qualifications and Experience**
- Minimum Matric, preferably related tertiary food service qualification.
- Minimum 5 years franchising experience in similar role - Preferred.
- Good knowledge of food service industry, preferably CDR categories.
- Strong financial and computer literacy.
- Valid driver’s license.

**Organisational Position**

Reports to: National Operations Manager

**Salary**: R10,000.00 - R35,000.00 per month

Ability to commute/relocate:

- Nelspruit, Mpumalanga: Reliably commute or planning to relocate before starting work (required)

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