Regional Franchise Manager

7 months ago

Nelspruit, South Africa Motus Parts Full time

**Parts Incorporated Africa** is searching for a **Regional Franchise Manager** to join the branch in **Nelspruit. **The purpose of this position is to ensure growth and success for PIA division and reach financial targets and profits.

**Position Overview**:
**Specific Role Responsibilities**:

- Annual sales target achievement
- Promotional calendar planning
- To maintain & maximize sales from existing clients.
- To ensure maximum output from telesales staff
- Regular product performance reviews with members
- Assist suppliers to co-ordinate customer training evenings
- Identify new business opportunity with suppliers and members
- Resolve supplier and member queries
- Manage customer relationships through existing group structures complementing
- other departmental efforts
- Holds regular meeting with sales staff.
- Adhere to all sales policies, practices and procedures.
- Return monthly turnover figures to the Franchise Office
- Responsible for sorting out any account queries and collection for outstanding amounts
- Growth of Wholesale house brands into the Franchise network.

**Maintain Franchise Standards**:

- Corporate image (Look and feel of shop) - Good knowledge of franchise interior exterior layout
- Deliver Excellent Customer Service

**Franchise Growth**:

- Identifying open areas
- Appointing new franchisees - involve the Franchise office.
- Effect cancellations and the execution thereof
- All paperwork related to the above

**Competitor Analysis**:

- Be aware of developments in the area that may affect the franchisee's business -both competitor activities as well as trading opportunities
- Use of Price mirror sheets that PIA uses for all price comparisons and the follow up thereof.

**Merchandising**:

- Front of store merchandising for Midas stores according to corporate guidelines
- Range gap analysis and floor planning.
- Workshop merchandising / suitable reception area for customers

**Franchise of the Year Programme**:

- Complete management of the franchisee of the year program.
- Training of franchisee staff on the relevant FOTY tools such as CRM, Loyalty card etc.

**Training**:

- Arrange supplier evenings to ensure that staff is correctly trained on product and systems on offer.
- Arrange customer trade evenings with suppliers and their customer base.

**Local Marketing**:

- Stock mix applicable to the area based on standard Power BI reports
- Administer regional programmes - Mad Saturdays, store openings, etc.
- Supplier meetings/communication at the local level
- Administer local budgets
- Assist with the launch of new products/concepts at the local level
- Product support analysis by franchisee
- Ad Hoc Customer marketing promotions into their market.

**National Marketing**:

- Be aware of all National specials and new products that are available
- Measure the success of all promotions
- Believe in the Midas concept, promote that belief at all times

**Value ads and national deals**:

- Ensure franchisees as fully aware of all value ads and national deals and are making full use of each of them

**Qualifications and Experience**:

- Matric Certificate/Grade 12
- Certificate or Diploma in Sales and/or Marketing will be an advantage
- Minimum sales experience of 5 years
- Ability to lead a team

**Skills and Personal Attributes**:

- Good communication skills (expression as well as comprehension)
- Computer literacy
- Independent, self-motivated and ability to work under pressure
- Professionalism
- In depth industry and product knowledge
- Analytically / figure inclined
- Excellent organizational skills
- High level of Emotional Intelligence

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