Quality Assurance Co-ordinator

2 weeks ago

Cape Town, South Africa Rondebosch Medical Centre Full time

**Key Performance Indicators**

1. Designated to co-ordinate the quality management programme by determining negotiating and agreeing on in-house quality procedures, standards and specifications

2. Assessing customer requirements and ensuring that these are met and setting customer service standards

3. Reporting of adverse events to the relevant Departments e.g OHSC

4. Determining training needs re quality and safety of customers and staff and acts as catalyst for change and improvement in performance and quality

5. Analysing and distributing statistical information Monthly

6. Standard operating procedures for the management of complaints must be implemented.

7. The management of complaints must deliver improvements in the quality of services provided to users.

8. Action must be taken to improve the quality of the service provided where gaps are identified

9. The health establishment must have a register for all adverse events.

10. A standard operating procedure detailing the health establishment’s approach to the management of adverse events and patient safety incidents must be available.

11. The aspects listed below are included and explained in the standard operating procedure

a. Criteria for identification of patient safety incidents

b. Action taken to mitigate harmful consequences

c. Criteria for prioritisation of notification of incidents

d. Recording and analysis of incidents

e. Methods of investigating incidents

f. Classification of adverse events

g. Development of action plans to prevent or avoid recurrences

h. Implementation of recommendations from investigations and reviews to ensure the development of improved practices

12. Procedure is in place to support health care personnel affected by adverse events

13. Standard operating procedure must detail systems in place on how health care personnel affected by adverse events are supported.

**2. Occupational Health and Safety/ Risk Management**

1. Ensure that health records of health care users are protected, managed and kept confidential in line with section 14, 15 and 17 of the Act.

2. An active health and safety committee must be in place to ensure a safe working environment.

3. A risk assessment process or method is in place to ensure identifying of hazards and risk factors that have the potential to cause harm to users and personnel. health risk assessment.

a. Chemical hazards

b. Physical hazards

c. Biological hazards

d. Ergonomic hazards

e. Psychosocial hazards

f. Hazards specific for pregnant women

g. Hazards specific to contract workers

h. Hazards specific to visitors

4. Risks identified during the risk assessment are categorised and risk rated

5. Risk mitigation plans are implemented for all significant risks

6. Significant risks are monitored. QIP for hospital risks identified as well as monitoring the Unit QIP’s for risks identified by UM’s

7. The occupational health and safety committee discusses analysed data from occupational risk monitoring activities at the quarterly meeting.

8. Minutes of the meetings are made available to all personnel

**3 Emergency preparedness**

1.The health establishment must have a disaster management plan in place, which is communicated to personnel and tested annually

Regular fire/ emergency drill to be done and records kept.

Ongoing training on emergency management.

Annual emergency evacuation drill involving Fire Dept/disaster Management

**Requirements**:

- Current registration with SANC as a registered nurse and a qualification in the relevant position
- At least 3 years experience in the relevant position

Strong leadership skills, sound communication and inter-personal skills
- The ability to work under pressure and assume responsibility for managing personal outputs.
- Effective clinical leadership
- Effective leadership and management of people
- Effective relationship with internal and external stakeholders
- Computer proficiency
- Job Types: Full-time, Permanent

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