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Change and Knowledge Manager

5 months ago

Johannesburg, South Africa BankservAfrica Full time

This details all the information about the job posting.
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**Do you see a future that includes more?**
**More exposure to innovative technologies, more personal growth, more experience?**
**Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.**:

- Job Title- Change and Knowledge Manager- Location- Selby - Johannesburg, GP 2001 ZA (Primary)- Occupational Level- Senior Management- Job Category- IT Operations- Job Type- Permanent**OUR THINKING***

We provide skills, development opportunities and leadership support to our people so that they can hone their skills to do more and give more in support of each other, our clients, and our communities in a supportive, yet performance driven, environment.**WHO WE ARE***

We're an innovative technology company with strong ties to the financial industry. Innovating bank interoperability since 1972, supporting the growth of the South African Economy and individuals across the continent, is what we excel at. Continuously striving for financial inclusion and providing everyone with access to the digital economy enabling them to do more, get more and benefit from financial inclusion so that they can give more.**WHAT WE DO***

Access to financial Inclusion ensures individual growth and economic growth - securing the growth of the African nation. We have served this noble purpose for five decades across the African Continent and our growth spurs us on to do more, give more and include more.We are firm believers in our people and the Adaptability Quotient (AQ) inherent in each of us that makes us strive to thrive. BankservAfrica have a high AQ and it is this quality that has driven our business to continuously innovate and evolve, building capability and capacity to include more, enabling greater access to the country’s financial landscape.

**WHERE WE'RE GOING**
***

The payments landscape is being modernised globally and, therefore, ours is an exciting industry to be part of. New technologies are the main thrust driving this change. Technology enables the possibilities, and people’s ingenuity creates opportunities.As an enabler our future plans are orchestrated around assembling a central payments environment that actively seeks and acquires strategic partners to enable service extensions. The core of our Financial Services Platform is a fully interoperable, cloud-ready composite platform delivering real-time value transfer and settlement, enhanced by a range of value-added services. The platform will leverage technological advancements aimed at:

- Managing complex volumes
- Faster deployment and faster change
- Personalised user experiences, with standardised platform experiences being the norm

Doing more will be realised through our creation of platform extension partners who will benefit from our standardised API capability which they in turn can offer to their clients, giving more. We aim to include new Market Actors through our value chain extension which will allow 'pass-through' connection in those cases where an existing actor passes services through a new actor enabling them to give more to the ecosystem without compromising the security or the role of the heavily regulated financial institutions.
- WHAT YOU WILL DOThis role forms part of the Operations - Change Management and reports into the Manager Technology Change Control.
The focus of this role is to assist with the implementation of the strategic goals, with the focus of Customer and Regulatory service delivery. You will further be accountable for assisting with the development and maintenance of the Configuration Management Data Base (CMDB), Customer Management System (CMS), Service Knowledge Management Database (SKMS), Vendor Management and Reporting in line with ITIL framework Perform Technical and Process Risk Assessments.

**Your role responsibility will be to**:
**Internal Collaboration and Engagement**
- Foster open communication between support areas, establish agreed priorities for projects and leverage shared services in achieving objectives.
- Monitor and highlight trends from Marval that requires action

**Monthly Reporting**
- Ensure quality monthly reporting is submitted on time, professional demonstrable thought/comments, accuracy etc.) and includes customer service provided, implications thereof and any actions taken to grow or improve service or product
- Ensure performance is tracked and drive resolution of any performance issues raised.

**Service Management**
- Ensure Marval problems/incidents are defined, analysed and escalated in order to derive a permanent solution
- Resolve escalated incidents or problems with Vendor/Technical Teams
- Proactive and accurate communication where appropriate
- Maintain and manage vendor relationships, licencing, maintenance & upgrades
- Manage SLA with Vendor/s
- Ensure DR and Prod systems are always in sync and