Change Manager

6 months ago

Johannesburg, South Africa FirstRand Full time

Job Description

Hello Future Change Manager II

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

To partner with project teams, business heads and other impacted business users to create and implement any change that is customised according to specific project and Business Unit needs.

Are you someone who can:

- Promote benefits of change to ensure the smooth transition of the change management process
- Develop change strategy and processes to support line managers in implementing new standards
- Provide input into training of new standards and guidelines
- Understand the full scope of change planned for a business area and its impact
- Clarify how the business area change benefit integrates with the broader business change initiatives to achieve the desired target state by integration of the organisational and individual change processes, and by the integration of project and change management
- Evaluate how effectively change is embedded in the business
- Track and update the change capacity planning model, including all sub-project area change initiatives
- Conduct change impact analyses, change plans, resistance plans, readiness or post implementation assessments and change-related training needs analysis
- Develop strategies and actions to address barriers and resistance to change
- Manage the integration and capacity building of various change management projects
- Embed understanding of new projects Prepare and plan for change
- Develop a change support infrastructure across the business
- Understand change benefits and develop processes to track them
- Evaluate change culture and capability across the business and allocate resources to enhance these
- Monitor costs for the financial year according to the operational plan
- Identify, control and escalate potential risks that may lead to increased costs
- Manage costs or expenses within approved budget to achieve cost efficiencies
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights, and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support
- Ensure implementation of relevant policies, governance and practice standards across the business
- Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
- Research, enable and consult on improvements and opportunities to harness technology and platform enablement
- Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
- Monitor customer feedback reports and align processes to maximise efficiencies
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
- Understand which competencies and skills are required to be mastered to ensure personal development and performance
- Manage team delivery against goals in the area of responsibility
- Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures
- Participate in Talent Management practices and processes in line with HR policies and procedures
- Implement employment equity plan targets in all recruitment and employee movement activities
- Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
- Ensure conflict resolution and respond to any complaints or concerns
- Set relevant stretch goals for team and motivate achievement
- Qualification: BCom Degree / Industrial Psychology / Change Management Certification
- Experience: 5-7 years Leadership & Management experience
- Experience in financial services industry
- Setting up a change management and training capability
- Change management on digital transformation programs

You will have access to:

- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.

We can be a match if you are:

- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

Post

FNB

LI-NH1

Job Details

Application Closing Date

10/06/24

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