Desktop Support Technician

2 weeks ago


Durban, South Africa LexisNexis Full time

QUALIFICATIONS:

- 1+ years of Service Desk experience
- High school-level knowledge of computer hardware and software high school degree, technical certifications, or equivalent work experience required
- A+ Certification or other technology certifications a plus

TECHNICAL SKILLS:

- Ability to configure workstations/laptops.
- Good written/verbal communication skills.
- Ability to troubleshoot operations issues.
- Ability to complete basic hardware/software installations.
- Good hardware/software troubleshooting skills.
- Basic understanding of software monitoring tools.
- Understanding of backup procedures.
- Good problem-solving skills.
- Good organizational skills.
- Ability to travel less than 25%.

ACCOUNTABILITIES:

- Under supervision, will monitor, support, troubleshoot, and resolve operating issues, including failures and service-level degradation.
- Initiate corrective actions to ensure connectivity and minimize downtime, with the overall goal of ensuring availability of the IT environment to employees and customers.
- Answer internal or external users’ inquiries regarding computer hardware and software to resolve problems.
- Configure and set up workstations and laptops.
- Participate in troubleshooting and quickly arrive at workable solutions.
- Advise others on resolution and solutions in issues.
- Participate in the resolution of end user’s desktop computer issues that may include but not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.
- Provide support and technical setup at some trade shows which includes periodic travel.
- Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.
- All other duties as assigned.

Please read our


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