Tier 2 IT Support Technician
4 days ago
Job Overview
**Date Posted**:
Posted 2 months ago
**Location**:
Durban, Kwazulu Natal
**Job Title**:
Tier 2 IT Support Technician
**Salary**:
R15,000 - R22,000
**Salary Type**:
Negotiable
**Education Level**:
Certificate
**Job Level**:
Intermediate
**Required Experience**:
5 - 10 Years
Tier 2 IT Support Technician - Durban
A Tier 2 IT Support Technician position is available in Durban, Kwazulu Natal, South Africa.
The **Tier 2 Support Technician** will provide basic and mid-level desktop, network and basic server support to clients.
**Duties & Responsibilities**:
- Retention of the client by giving exceptional service
- Efficiency and effectiveness resulting from improved technical deliver
- Data accuracy and relevance for managing the business operations
- Delivering the service faster than the client expects with high levels of communication
**Desired Experience & Qualification**:
- At least 5 years of active and current experience in the Tier 2 arena
- IT including all technical infrastructure basic server/networking systems processes, desktop security, desktop, remote cloud computing, Microsoft 365 administration, hosting, web services hardware/software, multiple devices e.g. PC, Mac, Mobile etc.
- Technical troubleshooting and problem resolution
- Solution orientation / problem solving
- Process orientation
- Relationship management an conflict resolution
- Is willing to go the extra mile
- Not a clock watcher
- Own reliable vehicle with valid drivers’ license
**Package & Remuneration**:
- R15,000 to R22,000 depending on experience.
- A fixed term 3-months contract will be offered. Based on the outcome of performance reviews during this period a permanent contract may be considered.
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