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IT Desktop Support Technician

4 weeks ago

Durban, South Africa Vopak Full time

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Your Main Mission

You will build together with all your colleagues on our ambition to be the best in Port. Vopak SA is a growing company and major investments have been done. You will join our motivated team to optimize the use of the infrastructure and contribute to a culture of being proud to work for this growing company.

Purpose of Position

To provide first line support for all Vopak staff, by resolving IT related requests as well as meeting customer satisfaction and continuous service delivery demands.

Tasks & Responsibilities

To troubleshoot and diagnose network problems

Monitor backup and replication services

To assist all our users with any logged IT related incident when called upon

To accurately record, update and document requests using the Service-Now incident reporting tool

To install and configure new IT equipment. To resolve incidents and upgrade different types of software and hardware.To resolve incidents with printers, copiers and scanners

To maintain a first class level of customer service ensuring that all staff and external customers are treated efficiently and in an appropriate manner

Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation

To liaise with IT contractors when their services are required on site

To monitor and manage service level agreements with IT service providers

To manage IT contractors that come on to site to execute work

Maintain Servers, virtual machines, data storage and backup replication, Routers, Switches and all back end services

Assisting in managing IT & Automation projects as well as development & testing

IT & Automation afterhours standby support

Fuelfacs and database support

IT & Automation support to VSAD projects with regards to IT and Automation engineering

Qualifications & Experience Required

Qualification Required

Grade 12 or equivalent

Industry recognized professional IT Certification

A+, N+ or equivalent

Knowledge of VMware and SAN (Storage attached network )

Preferred CCNA certification

Experience Required

3-5 years' experience in IT support

Automation knowledge & Experience will be an advantage

Skills, Knowledge & Competencies Required

**Skills/Attributes Required**:
Proven skills with administration and working knowledge of Microsoft Networks,

Windows Servers,

Windows Workstations,

HP Printers and Dot Matrix Printers,

Switch Administration,

Cisco Equipment Administration,

Firewall Administration.

Detailed understanding of the theory and requirements on an ERP system

Working knowledge of Microsoft Windows as well as various software packages including Microsoft Office.

Project Management

**Competencies Required**:
Customer Orientation

Quality Orientation

Results Orientation

Continuous Improvement

Eagerness to Learn

Problem Analysis & Judgement

Communication & Listening

Discipline

Teamwork

**Alignment with Vopak Values, which are**:
Care for Safety, Health, Environment

Integrity

Team Spirit

Commitment

Agility

Are you the IT Desktop Support Technician that we are looking for?