Tier 2 Support Technician
7 days ago
Job Overview
**Date Posted**:
Posted 3 months ago
**Location**:
Durban, Kwazulu Natal
**Job Title**:
Tier 2 Support Technician
**Salary**:
R15,000 - R22,000
**Salary Type**:
Negotiable
**Education Level**:
Certificate
**Job Level**:
Intermediate
**Required Experience**:
5 - 10 Years
Tier 2 Support Technician - Durban
A Tier 2 Support Technician position is available in Durban, Kwazulu Natal, South Africa.
**Purpose of the position**:
To provide basic and mid-level Desktop, Network and basic Server support to clients on various aspects of their IT as quickly, competently and efficiently as possible. The position operates within the Operations division of the organisation.
**Key performance indicators**:
- Retention of the client by giving exceptional service
- Efficiency and effectiveness resulting from improved technical service delivery
- Data accuracy and relevance for managing the business operations
- Delivering the service three times faster than the client’s expectations with high levels of communication
**Required experience**:
- At least 5 years’ of active and current experience in the IT Tier 2 arena
- IT including all technical infrastructure basic servers/networking systems processes, desktop security, desktop, remote cloud computing, Microsoft 365 administration, hosting, web services, multiple devices e.g. PC and Mac, Mobile etc.
- Technical troubleshooting and problem resolution
- Solution orientation / problem solving
- Process orientation
- Relationship management and conflict resolution
- Is willing to go the extra mile as needed and not a clock watcher as there are times when one may have to work outside the standard office hours.
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