Assistant Food and Beverage Manager

5 months ago

Umhlanga, South Africa HotelJobs.co.za Full time

**SUMMARY OF ROLE**:
To assist in leading the Food and Beverage team in achieving departmental goals and objectives of customer satisfaction and revenue targets.

**REPORTS TO**:
Food and Beverage Manager

**RESPONSIBLE FOR**:

- To deliver high standards of customer service throughout the Food and Beverage experience.
- Assisting with the management and development of the Food and Beverage Team personnel

**PRIMARY DUTIES AND RESPONSIBLITIES**
- Effective management of Food and Beverage outlets to standard, according to budget constraints whilst maximizing profits
- Responsible for all guest services and administration in Food and Beverage department
- Financial reporting, Food and Beverage cost control and budgets to ensure maximum profitability of the department
- Perform sales and marketing function for Food and Beverage department and achieve 100% of budgeted sales figures
- Maintain required hygiene and guest satisfaction levels
- Effectively manage people to maximize the effectiveness of Food and Beverage staff and develop their potential
- Be an integral member of the management team, proactively identify, communicate, and respond to areas requiring improvement.
- Responsible for the bars and restaurants as well ensuring all required reports and system checks are completed per shift
- Cost control and stock control
- Ensure high levels of guest service and hygiene
- Ensure adequate staffing based on operational requirements as well compiling of weekly rosters.
- Ensure the service of all meals, snacks and beverages prepared and presented to specified standards
- To conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
- To oversee and assist in the recruitment and selection of all Food and Beverage employees.
- To oversee the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene.
- To maximize the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
- To plan and implements effective training programs for the Food and Beverage employees in coordination with the HR Manager.
- To encourage employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
- To support the implementation of company policy, demonstrating and reinforcing the company’s Values and Culture Characteristics.
- To ensure that all employees have a complete understanding of and adhere to employee rules and regulations.
- To ensure that all employees deliver the brand promise and always provide exceptional guest service.
- To ensure that employees also provide excellent service to internal customers in other departments as appropriate.
- To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- To attend training sessions and meetings as and when required.
- To carry out any other reasonable duties and responsibilities as assigned.

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